Window System Image Backup fails error code (0x807800C5)

I am getting the following errors messages when trying to create a backup image:

There was a failure creating the backup image in one of the volumes in the backup set (0x807800C5)

Additional information:

The process cannot access the file because it is being used by another process (0x80070020)

I have also attached a screenshot of the error message.

I have tried running sfx /scannow and that does not fix the problem.

This is a link to the event log entries when the failure occurs:

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Last updated December 31, 2023 Views 70,410 Applies to: