Outlook Connector error syncing folder hierarchy (0x8004102A)

Guys please help i seem to be having issues with syncing my Hotmail account with outlook  and i keep getting the following error  0x8004102A

I have re installed the outlook connector that did not work, i even spent a day searching through the forums, but no luck in finding a solution 

Please help me how to resolve this issue and do not refer me to other posts if you can 

Thanks in advance

Edit:

This is the log

13:10:18 Synchronizer Version 14.0.5117

13:10:18 Synchronizing Mailbox '*** Email address is removed for privacy ***'

13:10:18 Synchronizing Hierarchy

13:10:18                 1 folder(s) updated in online store

13:10:18 Synchronizing local changes in folder 'Inbox'

13:10:18 Error synchronizing folder

13:10:18                              [80041004-0-0-430]

13:10:18 Synchronizing local changes in folder 'School calendar'

13:10:18 Error synchronizing folder

13:10:18                              [80041004-0-0-430]

13:10:18 Error with Send/Receive.

13:10:18 There was an error synchronizing your folder hierarchy. Error : 80041004.

13:10:18 Synchronizing server changes in folder 'u.t.s2007's calendar'

13:10:18 Synchronizing server changes in folder 'Contacts'

13:10:18 Error with Send/Receive.

13:10:18 There was an error synchronizing a contacts folder. Error : 80041004.

13:10:18 Synchronizing server changes in folder 'Drafts'

13:10:18 Synchronizing local changes in folder 'Inbox'

13:10:18 Error synchronizing folder

13:10:18                              [80041004-0-0-430]

13:10:18 Synchronizing server changes in folder 'US Holidays'

13:10:18 Synchronizing server changes in folder 'Birthday calendar'

13:10:18 Synchronizing server changes in folder 'Suggested Contacts'

13:10:18 Synchronizing server changes in folder 'Suggested Contacts1'

13:10:18 Synchronizing local changes in folder 'School calendar'

13:10:18 Error synchronizing folder

13:10:18                              [80041004-0-0-430]

13:10:18 Synchronizing server changes in folder 'Sent Items'

13:10:18 Synchronizing server changes in folder 'Deleted Items'

13:10:18 Synchronizing server changes in folder 'Junk E-mail'

13:10:18 Done

13:10:18

 

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Answer
Answer

Remove and re add the Hotmail account.

File > Account Settings > Account Settings > Highlight the Hotmail account and click Remove.

Once the account is removed close and reopen Outlook. Now add the Hotmail account when Outlook connector prompts to.

 

You can also try in anew profile.

 

If the above steps fail open Outlook inclean boot.

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Last updated September 30, 2021 Views 15,000 Applies to: