Please help I am at my wits end. My Microsoft wireless key board and mouse (it’s a wireless 800 desktop set) has stopped working when trying to install it I have received this message ‘’windows cannot load the device driver for this hardware, the driver may be corrupted or missing [code 39]’’. I have tried-;
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Unplugging and restarting my PC
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Downloading the driver and software from Microsoft but am still getting the error
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Troubleshooting to fix it to no avail
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Uninstall and reinstalling driver software, scanning for hardware changes with no success
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Following the solutions listed in this link https://support.microsoft.com/en-us/kb/314060
In the hope that one would work but still no resolution
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Rolling back the driver to the previous version. But I have been unable to do this, as this option is grey out so I cannot click it
Finally I gave up and called Microsoft. This was useless as I was passed from the windows engineer to the Microsoft hardware engineer and was finally cut off with no resolution to my problem. Can anyone offer any solution to this problem? I am on windows 8.1.