Right click 8.1 'start' button does nothing

Hi,

-Did you check if the issue persists in new user account?

I would suggest you to check if the issue persists in Safe Mode, if right click works place the computer in Clean Boot.

Method 1:

Step 1: Boot the computer in Safe mode and check if the issue persists. Safe mode starts Windows with a limited set of files and drivers. Startup programs don't run in safe mode, and only the basic drivers needed to start Windows are installed.

Step 2: If the issue does not persists in Safe Mode then perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts.

Note: After troubleshooting, see the section “Reset the computer to start as usual” to return the computer to a Normal startup mode.

Method 2:

Run a system file checker scan and check if that helps. Refer the following steps to run SFC scan.

a) Press Windows key + X which bring up a list of Windows settings.
b) Click on ‘Command Prompt (Admin) to bring up elevated command prompt. Note: Click ‘Yes’ if it prompts for permission.
c) In the command prompt type in the following command: ‘sfc /scannow’.

Let us know the status of the issue. If you need further assistance, please post back. We will be glad to help you.

A probing question to possibly improve the answer: aside from respond, what do you expect to happen when you right-click on the Start button? What are you looking for it to do, that perhaps it did before in 8.0?

( I expect it to show the "power user" shortcuts menu -- you can also press Windows+X to get the same menu -- and this is what right-clicking it does for me.)

I was guessing it was something like that. (Those files are often mentioned with respect to customizing the Windows+X menu, so I thought perhaps if they were corrupted somehow, the Windows+X menu would not appear.)

Hopefully the root cause of the bug is eventually tracked down. I noticed someone else asked this question earlier. I'll send them to this thread. Nice work figuring it out!

Ok, figured this issue out.  However, I am not real wild about this problem happening during the 8.1 upgrade process.

The problem was missing shortcut entries in: 

c:\User\<user>\AppData\Local\Microsoft\Windows\WinX\Group1

c:\User\<user>\AppData\Local\Microsoft\Windows\WinX\Group2

c:\User\<user>\AppData\Local\Microsoft\Windows\WinX\Group3

I copied the entries from the non-administrator account I had created, rebooted, and everything is as expected, including windows + x. 

Dark Templar 2,

-Are you facing this issue in Microsoft account or local account?