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Random Disconnects and lagging out of Xbox Live Party Chat

I am randomly disconnecting from Xbox Live and lagging out of party chat and I can not find a way to stop it. I have tried boosting my wireless signal via a wireless repeater and now I have 4 bars, but I am still disconnecting. All of this started with the latest Xbox Live update that I downloaded a few weeks ago. Does anybody know how I can fix this?

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You have to give more info on what's happening to determine the problem. when does it happen, how long when you turn on your xbox does it turn off? ... etc

But check this page out since you use wireless connection.

support.xbox.com/.../cant-connect-to-xbox-live-solution

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It happens all the time no matter what I am doing. When I try to reconnect it takes about 20 seconds before I can reconnect.

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I have also tried all of those steps, and I am not lagging in games.

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Hello MIRACLExGrenade,
 

I've got a few things that I would like you to try.
 

1. Clear your console's cache.
 

2. Restart the console.
 

3. Download your Xbox LIVE profile to your console.
 

4. See if you are still getting disconnected.
 

Let us know if these steps help.

Thanks!

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Clearing my cache won't delete any of my games, game data, or anything important correct?

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Hi Grenade,

That's correct - clearing your cache is a safe troubleshooting step to try. It won't remove save data or any of your important information.

Let us know how you go and good luck!

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I cleared my cache but I'm still disconnecting.

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That's great to hear MIRACLExGrenade,
 

Did you also do the other 3 steps that I listed there for you? In that order?
 

Let us know once you've done them all.  Thanks!

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Yes I have tried all of that and an still disconnecting.

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Also I recently switched over to Cox for Internet because my previous provider was slow.

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Last updated June 13, 2023 Views 1,889 Applies to: