Trying to install my hercules delue optical glass webcam on my HP desk top with windows 8.

Hi Willie,

Thank you for posting your query in Microsoft community forum!

Based on the description, it appears that you are getting an error saying you need “windows XP service PK 2 (SP2) or later update installed” while trying to install “Hercules deluxe optical glass webcam”.

1.      What is the model number of the computer?

2.      What is the complete error message?

3.      How did you install Windows 8? Is it an upgrade or clean install?

I can understand the inconvenience caused to you. I will certainly help you out with this issue.

Let’s try these methods and update us with the results.

Method 1: Run the Hardware troubleshooter and check.

Follow the steps to run the troubleshooter:

a. Press Windows key + C on your keyboard to show the Charms bar.

b. Type Troubleshooting and click Troubleshooting under Settings.

c. Now type Hardware Troubleshooter in the search option.

d. Click on Hardware troubleshooter to run the troubleshooter.

Method 2: Uninstall the webcam driver from “Device Manager”.

a. Press “Windows key + W” from the keyboard.

b. Type “Device Manager” without quotes in the search box and hit Enter.

c. Search for “Camera” from the list of devices.

d. Right click on your “Webcam” and then select “Uninstall”.

e. Restart the computer for changes to take effect.

Download and Install the latest drivers from the manufacturer’s website and check.

You can install Windows 7 drivers in compatibility mode if there are no Windows 8 compatible drivers.

Follow these steps:

a) Press the ‘Windows + W’ key on the keyboard.

b) Type compatibility in the search box and then press enter.

c) Click “Run programs made for previous versions of Windows” option from the list appeared in the left side.

d) Select the drivers and install.

For more information, refer to the link.

What if a device isn't installed properly?

http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

If the issue persists or you have any further questions on Windows, please do not hesitate to let us know. It is our pleasure to be of assistance.

Hi Willie,

Thank you for your response.

Have you tried the above suggestions? If yes, what are the results?

You may refer to the link and install the drivers.

http://ts.hercules.com/eng/index.php?pg=files_faq

Download the drivers and install in compatibility mode.

a.    Right click on the driver setup file and then select “Properties”.

b.    Choose the “Compatibility” tab.

c.    Place a check mark on “Run this program in compatibility mode”.

d.    Choose “Windows Vista” or “Windows 7” according to your download.

e.    Click on “Apply” and then “Ok”.

f.    Try to install the driver and check with the issue.   

Please post back with the results and we will be happy to assist you further.