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Dell A920 All in one printer not working with Windows 7

Original title: dell A920 and Compaq CQ60
I have a Compaq CQ60 with windows 7 and a dell A920 all in one and i cant get the computer connect with the printer meanwhile the printer is troubleshooted and says its working fine, when i print a page it returns with an error message saying the handle is invalid or  the printer isnt set to USB...PLEASE HELP
Answer
Answer

Hi Daniel Brady,

Dell A920 printer is not compatible with windows 7.

Refer this link:
http://www.microsoft.com/windows/compatibility/Windows-7/en-us/Details.aspx?type=Hardware&p=Dell%20A920%20All-in-One%20Printer&v=Dell&uid=12292&pf=0&pi=4&c=Printers%20%26%20Scanners&sc=Multifunction&os=64-bit

Uninstall the current drivers and then download and install Vista drivers in compatibility mode.

You can download the drivers from this link:
http://support.dell.com/support/downloads/driverslist.aspx?&s=gen&ServiceTag=&SystemID=PRN_ALL_A920&osl=en&os=WLH

How to Download and Install the Drivers for a Dell™ A920 Printer:
http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&l=en&s=gen&docid=FA36C542525D975EE030030ABD621881

Refer this link for information on how to install the drivers in compatibility mode:
http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows

Please get in touch with Dell support for further assistance.
http://support.dell.com/

You can also post this issue on Dell Community Forums for assistance.
http://en.community.dell.com/


Regards,
Afzal Taher-Microsoft Support.
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Last updated December 19, 2020 Views 16,497 Applies to: