Second monitor not working with HDMI

Hi,

This issue may arise due to the driver conflicts. We will assist you to resolve the issue.

As an initial troubleshooting step, I suggest you to run the Hardware and Devices troubleshooter.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Hardware and Devices.

5. Follow the on-screen instructions to run the troubleshooter.

6. Check if issue persists.

Hope the information helps in resolving the issue related with the HDMI, if the issue persists, please get back to us with

the results after running the hardware and device troubleshooter. We will be glad to assist you.

Thank you.

Hi Krishna,

I have ran the specified steps above, still the issue remains.

I updated the specified drivers again for the both the monitor and the video cards. Also checked if Windows had any new updates.

The monitor still is not detected. 

Any suggestions ?

Regards,

Anindya

Hi,

I suggest you to download the latest drivers for chipset and motherboard from the manufacturer’s website and check if the issue persists. If there is no updated drivers available on the computer manufacturer’s website, then download the latest drivers and try installing it in Windows 8 compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows.

Follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on ‘properties’.

c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

BIOS Disclaimer:

Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

Let us know if you need further assistance. We will be happy to help.

Thank you.

Hi,

I have tried the above steps but still the monitor is not detected.

When I plug it to the tv through hdmi, it is displayed, but not to the monitor.

Regards,