Ask a new question

Cisco Anyconnect 3.1 Client will not install on Win Surface Pro 2, with 8.1 O/S

I am unable to install the Cisco Anyconnect 3.1 client after downloading from Cisco CCO.  No issues installing on the PC, but it will not launch on Win Surface Pro 2, running 8.1.  After pressing <cr> on the file to launch the install, I receive a DOS Window with the following message:

 

"Local policies have already been configured on this computer.  Do you wish to continue and overwrite them [y/N]?"

 

After responding "Y", the DOS Window disappers and the download folder with the files displays again.  No installation occurred.   I disabled Defender and the Firewall temporarily, but that did not resolve the issue.  Also did the regedit update reference, but no success either. 

 

Have no other issues installing other downloaded .exe applications on the Win Surface Pro 2.  Does anyone know what is causing this problem to get the client to simply launch?  Critically need to have remote VPN service to work functioning from the tablet like my other devices...

Hi,

 

Cisco AnyConnect is not supported on Windows RT/Surface Pro 2. There are no APIs provided in the operating system to provide this functionality.

 

For more information, you may refer to the section “AnyConnect Support for Windows 8” from the following link.

 

http://www.cisco.com/en/US/docs/security/vpn_client/anyconnect/anyconnect31/release/notes/anyconnect31rn.html#wp43373

 

Registry disclaimer: Back up the registry

 

Hope this information helps. If you have any concerns, please let us know.

K.Z. Sharief Khan
Ex-Microsoft Forum Moderator

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Is there a roadmap to support this?  for large organizations, this makes no sense as a desktop replacement to not provide API hooks for a VPN client?  

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Sharief,

That document says that AnyConnect support for Windows 8.1 32-bit and 64-bit was added in AnyConnect 3.1.04072.

Will this still not work on the Surface 2 tablet?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I am having similar issues, and what is funny is it is only with surface all other win 8 machines I have do not have this issue

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated November 19, 2019 Views 3,414 Applies to: