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Surface Book 2 GPU Driver disappears randomly after May 2019 update

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug? 

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Thank you for reporting the issue. A fix is available through Windows Update.


For more information, please visit our Surface Book 2 Update History page.


Eddy


updated: 10/11/2019

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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name

Device Manager Name

Surface – System – 1.75.139.0

Surface Base 2 Firmware Update – Firmware

  • 1.75.139.0 improves battery stability.

Surface – Firmware – 182.1004.139.0

Surface System Aggregator – Firmware

  • 182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and improves battery stability.

Surface – Firmware – 389.2837.768.0

Surface UEFI – Firmware

  • 389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.
 
Barb - Windows and Devices for IT MVP
*Please click Yes below if your problem is resolved. This may help others with the same issue.*

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Last updated May 3, 2024 Views 8,659 Applies to: