Ask a new question

Outlook for Mac and the spinning wheel of frustration!

So the most frustrating "feature" of Outlook is back with a vengeance!!!!

Facts

Account: Office 365 account, Corporate

Software: Outlook 2016 for mac 15.30 (170107)

Device: MacBook Pro (13-inch, 2016, with touchbar) (processor 3.3 GHz Intel Core i7) (Memory 16 GB 2133 MHz LPDDR3) (storage 1 TB Flash Storage) (SO MAXED OUT SPECS)

Network: (100 Mb broadband link, average download speed 95 Mbps, average upload speed 20 Mbps, number of users : 1 (me))

As you can see from the above specs, there is NO compromise on the specs of the infrastructure. However, the situation is this:

  • I click on an email - spinning wheel
  • I scroll on email list - spinning wheel
  • I scroll on an email - spinning wheel
  • I double click to open the email in a new window - spinning wheel
  • I click on search box - spinning wheel
  • I do ANYTHING on the outlook window - spinning wheel

The spinning wheel lasts about 5-20 seconds, but for someone who gets an average 200 emails a day, its like pulling out fingernails!!!

More details from activity monitor:

CPU USAGE by outlook ~ 3-6%

MEM USAGE ~270 MB

Disk usage ~5.5 GB

more than 80% of system resources are free overall

Things i have tried:

  • New profiles 9deleted master profile, created new one, created multiple profiles,
  • removed the .plist files
  • re installed the outlook
  • deleted and added the O365 account
  • All permutations and combinations of the above, multiple times

OUTCOME- GUESS WHAT - SPINNING WHEEL!!!!!

if anyone can help here, I will be eternally grateful!!!

Hi TusharMalhotra,

Thank you for the detailed information about the issue you encounter on Outlook 2016 for Mac.

I would like to ask some information to further check the issue:

1. Mac OS version

2. Whether Outlook for Mac have worked well previously. If yes, what happened before the issue occurred, such as installing a software or updating the Outlook for Mac.

If the issue persists, provide us a process sample so we can identify what processes that affect the performance of Outlook.

Take a process sample by following these steps:

1. Make sure Outlook is reproduce the issue.
2. Open the Activity Monitor (Finder > Applications > Utilities > Activity Monitor).
3. Click the CPU tab.
4. Double-click Microsoft Outlook.
5. Click Sample Process.

6. When sample is done, Copy and Paste the contents and save it to a .txt (TEXT) file

Send us the txt file via Private Message link.  


Looking forward to your updates.

Best Regards,

Ruel

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi

Thanks for your response

The responses for your questions are as follows:

  1. Mac OS version : 10.12.2 (16C67)
  2. Yes on the original install (on January 7th), outlook worked fine. it all started about 10 days ago when I restarted my system.
    1. There were no new applications installed
    2. The office updates are configured to install automatically, so cant guarantee that. However, I did not see anything happening though

  3. I did the sample process, and sending you the txt file over PM

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

So I tried to follow your link to the private messages, but it just takes me to My private messages, and I dont see an option to create a new one. all it says is inbox, sent items and thats it.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi TusharMalhotra,

 

Thanks for your reply.

 

I’ve sent you a Private Message to collect the txt file. You can access the private message via the link below:

https://answers.microsoft.com/en-us/privatemessages/list

 

Thanks,

Barry


Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi TusharMalhotra,

 

Please provide us with some updates about the information mentioned above when you have time. 

 

Best Regards, 

Ruel

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi TusharMalhotra,

Thank you for sharing with us the information on the private message. I need to do more analysis and consulting on this issue and will reply to you once there is any update. 

  

Thank you for your understanding and patience. 

  

Thank you, 

Ruel

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi TusharMalhotra,

 

We have checked the sample process you have provided, and cannot find the related process to identify the problem. The sample log shows 3 seconds of all the Outlook for Mac processes and did not show any errors.

 

Please provide us a new sample process at the moment the spinning wheel occurs, at this time we can analyze accurately the problem.  

 

Looking forward to your updates.

 

Best Regards,

Ruel

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi  TusharMalhotra,

 

Please provide us with some updates about the information mentioned above when you have time. 

 

Best Regards, 

Ruel

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated November 29, 2023 Views 4,786 Applies to: