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Got charged for content I never recieved

Hi I am hoping somebody can help/point me in the correct direction.

This morning/ last night I had 980 MSP. I went to purchase the Premium toybox pack for 280MSP however it came up saying that an error had occured. Naturally I tried again and got the same message I decided to wait a few minutes to give it one last try incase it was just the servers being slow again I had no luck. I then tried to buiy the other Crackdown DLC that was showing as 280 MSP also, it let me buy it with no quibbles, but to my horror it showed me as being left with 140 MSP.

It appears that I was charged each time the web page had a system error when attempting to buy the DLC, how do I go about getting the MSP that I am owed back and getting the toybox DLC into my download

When there's somethin' strange,

With your MSP,

Who you gonna call?

PHONE SUPPORT!

It's also a good idea to check https://billing.micorsoft.com and see what is says your points were spent on. If it shows you were charged twice for the exact same DLC twice, that's a pretty clear case of system errors.

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Question Info

Last updated August 18, 2021 Views 4 Applies to: