I spoke with Xbox Customer Support eight times on the phone. I started this in Jun 2013. It has been five months. I do not understand how to get my issue fixed. This is my public cry for help.
I bought an Xbox 360 in Jun 2013. I tried to sign up for Xbox Live Gold and found I could not. I spoke with Xbox Customer Support and found there had been a Paypal charge against my Xbox Live account in May 2012 that was returned. I have no idea where that came from. I never had a Paypal account attached to my Xbox Live account. I created my Xbox Live account as a GFWL account way back before the two were merged. Anyway, I went through the account investigation, changed my billing information, changed my access credentials, etc. and had everything declared good. I was then told the Xbox Customer Care Advocacy Team would contact me to remove the financial block on my account.
Three people from the Xbox Customer Care Advocacy Team contacted me. None of them addressed my issue:
1. In Aug 2013 Val contacted me by email and said to change my billing address. He or she then ignored all of my replies explaining I already did that.
2. In Oct 2013 Melissa contacted me by email and said there had been suspicious financial activity on my Xbox Live account. She said to contact Xbox Customer Support to investigate my account. I pointed out I already did this and Xbox Customer Support escalated the ticket to her so she could remove the financial block. She then rephrased her original email and ignored me.
3. In Nov 2013 Quin contacted me by email and said my account had been recovered. I am not sure what this means. I tried doing a financial transaction and my account is still blocked. This was today.
So, how do I get my stuff fixed? The escalation from Xbox Customer Support to the Xbox Customer Care Advocacy Team does not work. It seems the agents do not read the tickets nor respond to me when they get the tickets wrong. What is the solution? How do I get the financial block removed from my account? How do I get someone from the Xbox Customer Care Advocacy Team to contact me and address the issue in the ticket?