Ask a new question

Why won't Windows Live Movie Maker import a .wmv file I just created?

I created a .wmv file with Windows Live Movie Maker and tried to add that .wmv file into a different project.  It displays the frame with an exclamation mark in the middle.  When I click on it, it says:

 

"Do you want to remove "Intro.wmv" from the project?
The file might be corrupted or in a format that Movie Maker doesn't recognize.
This movie can't be saved or published until Intro.wmv is removed from the project.
Error: 0x87260103"

 

I've tried saving it with various display settings and sizes, yet it always says the same thing when I try to add it to a different project.  I can add .mp4 files from my phone just fine.  I thought it might be a Codec problem, but how can that be, if I'm using the EXACT SAME program that I just saved it with?

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Correction...  I can add SOME .mp4 files, but not all that I used to.  This sucks.  I was using Win 7 and decided to upgrade to Win 8 less than a month ago.  Before I "UPGRADED" I could play DVD's and view just about ANY media file with Windows Media Player...  I could import ALL of my .mp4 and .wmv files in Windows Movie Maker.  Now that "UPGRADED" I can no longer play DVD's, Media Player won't play several of my .mp4 files, and the NEW Live Movie Maker won't correctly import .wmv files that IT CREATES nor .mp4 files that WILL play in Media Player.  Feels more like a DOWNGRADE, if you ask me.  What a headache!  Maybe it's time for me to start learning how to use a Mac?

 

 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi JTHoward,

We apologize for the inconvenience that this may have caused you.

This issue can be caused by corrupted codecs, or outdated video driver. To troubleshoot this, please follow these steps:

1. Ensure that you have the latest version for Windows Movie Maker. You can download the latest version here.

 

2. Ensure that you have the proper codecs to play your videos and audio files.  Audio and Video require codecs to play the file and it’s important to have the right codecs installed or updated in your PC. 

 

·         Try running the Microsoft Fix It tool for codecs.

·         Media info will be able to identify the codec required for your audio and video files, and will provide a link to the website for the required codec. You can get it here. 

 

Note: If you can't find the codec you need you may convert the video to a supported format (eg. wmv) and then add it to your Movie Maker project.

 

3. Ensure that your video card drivers are up to date. Movie Maker makes extensive use of the video card GPU (graphics processing unit). The display driver affects the reliability, performance, and compatibility of the video card with various software.

To determine the version and video card driver date, run the DirectX Diagnostic Tool (dxdiag):  

    a. Type dxdiag in the Start screen, then press Enter key on the keyboard.  
    b. Click on the Display tab and you will see the driver details including the driver version.  
    c. If your video card driver seems outdated please go to the video card driver manufacturer and see if a newer version is available. 


Thanks.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Still didnt fix it.  Movie maker only rejects my wmv file types, which were created using windows movie maker.  Got any other solution.  Normally I use Vegas but wanted to do something simple but ended up using Vegas anyway because of this error.  I still want it fixed

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello,

 

Thank you for posting in this thread. I understand that you cannot add an .wmv file to Movie Maker. To further troubleshoot this issue, kindly provide us the necessary log files by following the steps in the thread below:

 

How to gather Log files for Windows Live Movie Maker and Windows Live Photo Gallery

 

Furthermore, kindy upload the sample .wmv files that you cannot add so that we can take a look at these.

 

Please upload the needed information in the private message area that I have provided for you. To view it, be sure that you are signed in to Microsoft Community and click the notification which states that “You have a private reply to this message. Click here to read it on our secure private message section" or by clicking the “Private Messages” tab.

 

Regards.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,

 

I replied to your post in private message area. Make sure that you sign in to Microsoft Community forum and click the You have a private reply to this message. Click here to read it on our secure private messages section link to access it.

 

Thank you!

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello,

 

I have provided a new private message for an update about the files that we need. Please log-in to your account to view the private message. Afterwards, kindly reply back to this public post.

We'll await for your response.

 

Thank you.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,

 

I have replied to you in the private message area. Please read it then reply to this post once you have uploaded the needed information.

 

Thank you.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello,

 

We appreciate your patience and cooperation. Upon checking the log files that you've provided, I have determined that System event logs is still missing. I would like you to gather the rest in order to escalate the issue. Please follow Glenda's post on the private message area. If you have further questions, please let us know.

 

Thank you!

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello,

 

I have replied again in the private message area. Once you have uploaded the System Event logs, please reply to this post to inform us.

 

Thank you.

6 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello,

 

Thank you for your patience and cooperation. I’ve escalated your issue for investigation. We will get back to you as soon as we have a resolution or if we need more information. Your patience is highly appreciated.

 

Regards,

Helene C.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info

Last updated December 27, 2022 Views 16,531 Applies to: