My problem is that I can't burn any CDs or DVDs in Windows 7. I updated from Vista to 7 using this CD, everything worked in Vista but doesn't in 7. I downloaded new drivers from HP for 7 and it still doesn't work. What can I do? New install? Drivers? Don't
have a clue.
Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access
a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows 7.
You can follow these steps to resolve the issue.
Important This section, method, or task contains
steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then,
you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756(http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
This problem is caused by two Windows registry entries that have become corrupted. To fix the problem, you have to use Registry Editor to delete the corrupted Registry entries. To use this method, you must be logged on to Windows
as an administrator.
Microsoft Windows 7
Click StartCollapse this imageExpand this image, and then click
All Programs.
Click Accessories, and then click
Run.
Type regedit, and then click
OK.
Collapse this imageExpand this imageIf
you are prompted for an administrator password or for a confirmation, type the password, or click
Allow.
In the navigation pane, locate and then click the following registry subkey:
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click
UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click
Delete.
When you are prompted to confirm the deletion, click
Yes.
In the right pane, click
LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the
"Next Steps"
section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click
Delete.
When you are prompted to confirm the deletion, click
Yes.
Exit Registry Editor.
Restart the computer.
For further information, visit the below mentioned link: