Original Title: Rocksmith USB Guitar Adapter
I recently downloaded Rocksmith 2014 and I played on it for a solid three hours and then I stopped. Later, when I came back to it I plugged in my cable but the game didn't see that the cable was plugged in. I went to my devices and saw that the cable needed troubleshooting so I did it and it didn't work. It says that there is a problem with the driver. When I look at the properties for the device it shows a Code 10 and says that the device cannot start. It also says the I/O request was canceled. I've had this cable for a year since the first Rocksmith came out and it worked fine on my Xbox 360 as well. What should I do? I've already contacted Ubisoft and here is how far we've gotten, starting from the bottom: (I'm bronaconda13)
bronaconda1312/14/2013 4:57:04 PM
I tried both of those things and neither of them worked. I have found that if I open the device manager and the list of devices under Control Panel>Hardware and Sound>Devices and Printers and I uninstall the device from the device manager and remove the
device from the other list of devices, unplug the cable, and plug it back in, the name changes between those three. I've gotten it to say Rocksmith USB Guitar Adapter and I've left it there.
David12/13/2013 9:09:58 PM
There is no Real Tone cable driver. Rocksmith uses the generic USB microphone driver that is part of the DirectX Runtime package which gets installed on the initial RS Steam install. If that device is not being recognized, it is a Windows issue that we
do not have direct control over. Try installing the DirectX Runtime from this link http://www.microsoft.com/en-us/download/details.aspx?id=8109 and see if that solves the problem. If that link is not valid, visit www.microsoft.com and search for ‘DirectX End-User
Runtime’ to download the installer from their site. You can also try these steps: 1. Open the Device Manager. 2. Find the entry for "Rocksmith USB Guitar Adapter." It can generally be found under the "Sound, video and game controllers" entry but may be in
another location, depending on your PC. 3. Right-click "Rocksmith USB Guitar Adapter." 4. Select "Uninstall." 5. Wait a few moments, then right-click the list and select "Scan for hardware changes."
David12/13/2013 3:04:13 PM
Basically, it sounds like you fall under c), which means that you will need to reinstall the Windows drivers. The problem is, I don't have direct links for those drivers and I would be wary of what you find via Google. I have reported your case to the
Rocksmith team to see if they can shed some light on this issue for us. I will keep you posted. Thanks!
bronaconda1312/12/2013 11:29:14 PM
Its also labeled as hocksmit every once in a while besides those other two names
bronaconda1312/12/2013 11:26:13 PM
It still works on my 360. In the device manager it says USB Audio Device but I have seen it say Rocksmith USB Guitar Adapter. It switches every once in a while if I keep unplugging it and plugging it back in. When I look at the properties of the device
in the device manager it says This device cannot start (Code 10) The I/O request was canceled.
David12/12/2013 9:09:29 PM
Sorry for the delay. We are backed up this time of year. Does your cable still work successfully on the 360? That would point us towards whether or not the cable itself is corrupt or if the issue is with Windows. There are no independent Real Tone Cable
drivers. They use generic Windows drivers. Here is some troubleshooting that I received from the cable manufacturer: Open Windows device manager, and check the “Sound, video and game controllers” section. a) If “Rocksmith USB Guitar Adapter” is displayed neither
in “Sound, video and game controllers” nor in “other devices” section, then it may be a hardware issue (defective Rocksmith USB Guitar Adapter) or USB issue (enumeration issue on the USB port, power supply shortage on the USB port, …) b) If “Rocksmith USB
Guitar Adapter” is displayed with an exclamation mark, in “other devices” or in “Sound, video and game controllers” section, then it may be a driver issue. c) If “Rocksmith USB Guitar Adapter” is displayed with no exclamation mark in the “Sound, video and
game controllers” section, the issue in Rocksmith has probably another origin than the driver or the hardware. If “Rocksmith USB Guitar Adapter” is displayed with an exclamation mark, in “other devices” or in “Sound, video and game controllers” section, then
it can be a driver issue. A possible explanation may be that an issue during the previous installation of another USB audio device (as USB webcams, USB microphone, USB headset) has altered, deleted or renamed Microsoft USB audio driver, making it not possible
for new USB audio devices to connect to Microsoft USB audio driver afterwards. The drivers files which are changed may be - usbaudio.sys (in C:\Windows\System32\drivers\), - wdma_usb.inf (in c:\Windows\Windows32\Inf\ and C:\Windows\inf\) and the solution would
be to re-install these drivers.
