Can't login to Microsoft Account on Minecraft: Windows 10 Edition or Pocket Edition

Hi,

There are different factors that we have to take into consideration on why you are unable to sign in using your Microsoft account in Minecraft: Windows 10 Edition on your device. Let's gather the following information so we can gain a better grasp of your case:

• Are you getting any error messages?
• Is this issue happening to other games as well?
• Have you made any changes on the device prior to this case?
• Are you signed in with the Microsoft account that was used to purchase the game?
• Do you have any third-party antivirus running on the device upon launching the game?

In the meantime, you may perform the following solutions that can help resolve your concern:

Solution 1: Check your order history

With your Microsoft account signed in, click this link and check if the game is there.

Solution 2: Check the system requirements for the game

Click here for a checklist that can aid you in determining whether your Windows 10 device is game-ready.

Solution 3: Run the troubleshooter for Windows apps

Visit this page and follow the prompts on your screen.

Solution 4: Check for updates for apps and games from Windows Store

Check out this link and perform the steps provided.

Solution 5: Check your device for Windows software and driver updates

To check for the latest updates for your Windows 10-based device, refer to this page for the steps.

Solution 6: Uninstall and reinstall the game

All the instructions are here. Make sure to restart your device before reinstalling the game.

Press win + r and type services.msc

Scroll through the list and make sure all Xbox live related services are enabled.

I have the problem too :(

• Are you getting any error messages?

               No, the sign in window opens for a split second then disappears, and the Sign In button appears again in-game

• Is this issue happening to other games as well?

               No, only Minecraft: Windows 10 edition

• Have you made any changes on the device prior to this case?

              No, nothing Xbox-related or Microsoft-related, except updating my Windows 10

• Are you signed in with the Microsoft account that was used to purchase the game?

              Yes

• Do you have any third-party antivirus running on the device upon launching the game?

             No

When l try to sign in to minecraft pocket edition the screen gets green it says that something is wrong but l alredy made a acount what should l do?