Surface Pro 2 crashes and reboots when turning on from sleep
Report abuse
Thank you.
Reported content has been submitted
* Please try a lower page number.
* Please enter only numbers.
Greetings, David
Thank you for posting to us, I understand your frustration. When your Surface goes into sleep mode, and you go to wake it, do you get the Black Screen and the Windows button continues to vibrate when pushed?
Thank you for posting.
Report abuse
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
At least for me, not anymore.
The fans just spin at full speed for a few seconds, then the tablet turns itself off.
After turning it on again, it shows in Event Viewer Error ID41 Kernel-Power.
Report abuse
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Report abuse
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
What's the latest available version for the WiFi Drivers?
Update: Ok, I was indeed using an old version. Somehow Windows update wont get me the latest version of the drivers but rather v 14.69.24039.134
After manually installing the October WiFi drivers (14.69.24044.150), the Surface reverts back this old version.
I just uninstalled the drivers and deleted them. Reinstalled the October drivers (manually). And it sticks now.
I read the version 14.69.24049.160 is already available... but sadly, those are nowhere to be downloaded.
Lets see if this completely fixes the ID41 error when resuming from sleep. (Which does not happen often after Jan. Update)
Report abuse
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Report abuse
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
I had this problem on a daily basis.
For me it has been solved.
The process was shutting down, then holding the volume up button down and then the power button down for a full 20 seconds.
A few days later I installed the January firmware.
It has now been a week with no crash on wakeup from sleep.
I know this is not a fix for every person, but it did fix it for me - and I am very happy about it :)
Maybe give it a go if you haven't already tried.
I also have the .160 WiFi driver installed.
Report abuse
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Report abuse
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Greetings, David
Thank you for posting to us, I understand your frustration. When your Surface goes into sleep mode, and you go to wake it, do you get the Black Screen and the Windows button continues to vibrate when pushed?
Thank you for posting.
Yes, this describes my problem exactly... it does it whether I sleep or hibernate the tablet. What is the solution?
I have all the latest drivers installed from the complete driver pack MS just released a couple weeks ago and a fresh install of windows, as well as all February updates. Nothing has helped, its driving me insane. Only way to get device running again is hold volume and power button to reboot.
Edit: Where are these .160 WiFi drivers found? I have the .150 installed that I got from the driver pack linked above but already had those... where might I find the .160? Thanks
Edit 2: From a bit of research it seems .160 drivers were only released for the SP1, not the SP2?
Report abuse
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
My Surface Pro 2 is crashing daily with this issue. Really annoying to have.
Tried the volume up + power button after shutting down, then restarted. Will report back if it has any effect.
EDIT: still crashing after the reset operation.
Report abuse
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Report abuse
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Question Info
Last updated April 5, 2021 Views 3,091 Applies to: