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May 10, 2024
Stefan Blom - Charles Kenyon - Doug Robbins - MVP Office Apps & Services (Word) - Suzanne S. Barnhill - Bob Jones AKA: CyberTaz ✅
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I called Microsoft technical support (800-642-7676).
The friendly technician tracked the problem to a conflict with a NVIDIA driver from my video card.
The offending driver was: NVWGF2UM.DLL
The technician renamed it: NVWGF2UM.old
She left everything else the same.
I am still using the PNY NVIDIA GeForce 210 Graphic Card in Windows 7 pro and I am having no problem with any program in the Office 2013 suite.
She found the problem driver in the event log.
But do not install any future video card driver updates. The offending driver will be reinstalled.
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