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Xbox avatar disappeared

Sorry if this is in the incorrect forum as I've been looking for a few minutes and this is the closest I could come to a correct forum for my issue.

Since 2009 I've been using a NFL jersey avatar during football season that I bought from the 360 avatar store. I used it on the 360 when I had that and I used it on Xbox One last year. Well I just went to the Windows 10 Xbox app to put it on my avatar and I noticed that my jersey is gone. I checked my download history and found my "Minnesota Vikings NFL Jersey" and when I click it it say: "Ooops! What happened to this page? We’ve moved some things around. The page you are looking for may have a new location, or is no longer available."

So am I correct to assume that this means that my avatar item that I paid for has just been deleted with no way of getting it back and no option for a refund?

Actually, it may be that the item is not yet available on Windows 10.  Are you able to check and see if it is still available on the 360 or the One?

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I don't think the Windows 10 app is the issue. I went on Xbox.com and looked at my download history, found the item in question, clicked it and it gave me an error message. I then checked a random avatar item and that was available to download. So it appears that the Madden NFL 10 jersey avatar clothes have been wiped from the server (sorta like P.T. on PlayStation). It's just disappointing that I never deleted this item, assumed it was safe with my avatar stuff and then it's just secretly taken from me and I get no refund on my purchase.

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Question Info

Last updated November 10, 2023 Views 198 Applies to: