Hi ARR,
Thank you for contacting Microsoft Community and we will be glad to assist you with your concern.
Based on the description provided, it looks like you are facing an issue while performing Windows update.
It would be great if you could answer these questions in order to assist you further.
1.
What are the troubleshooting
steps that you have tried?
2.
Have you made any changes to the computer prior to this issue?
I would suggest you to try the following methods and check if it helps.
Method 1:
I would suggest you to check the service status of Automatic update and windows installer.
Automatic Update:
a. Click Start, type services.msc and press Enter.
b. Double-click Automatic update.
c. Set its Startup type to Automatic.
d. Click OK.
Windows Installer:
a. Click Start, type services.msc and press Enter.
b. Double-click Windows Installer.
c. Set its Startup type to Automatic.
d. Click OK.
Method 2:
How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues:
http://support.microsoft.com/kb/906602
Note:
Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow
these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the
article in the Microsoft Knowledge Base: http://support.microsoft.com/kb/322756
We would be more than happy to help you further if the above steps did not resolve the issue.
