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Cannot get new Plug and Play Mouse to work

I was using a plug and play, "Verbatim" mini optical mouse.  The right click button stopped working, so I bought a "Targus" plug and play mouse.  When I plug the new mouse into a USB port, on my Compaq Presario F500 Notebook, nothing happens.  The old mouse will still work (minus right click button).  I am running Vista Home Premium.  After trying a different USB port, Windows asked to load and install a driver for an unknown device.  After successful installation and unsuccessful operation of mouse, Windows asked again to install the same driver.  No change in results. 
The new mouse worked fine on a different computer.  Any suggestions would be appreciated.

Thanks,
Nate
Answer
Answer
chickntruckr,
Here are a couple of things you need to do.

One, run the Windows Installer clean up utility.  Go here to download it:
http://support.microsoft.com/kb/290301

Then install the USB rollup:
Cumulative update rollup for USB core components in Windows Vista
http://support.microsoft.com/kb/941600#appliesto

Then try installing the driver for the mouse again and let us know if that does not work.

Thank you,

Gloria
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

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Last updated May 2, 2024 Views 3,899 Applies to: