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Unable to load profile on Windows 7 - digital signature related?

I have been scouring possible causes and solutions everywhere, finding several similar cases but none quite exactly the same as what I am dealing with.

I have a brand new laptop running Windows 7 Home Premium x64. Given that it is new, I have no restoration points to return to. That said, whenever I try to log on to my administrator account (the only one on my computer), I receive the default profile instead.

The Event Log contains the below entries. I have read about problems concerning all of these messages, but I am wondering if one is causing another or if they all stem from a common source. Does anyone have any suggestions?

Event Log messages:

Level    Date and Time    Source    Event ID    Task Category

Error    12/20/2010 3:43:24 PM    Microsoft-Windows-User Profiles Service    1500    None    "Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly.

 DETAIL - Access is denied.
***
Error    12/20/2010 3:43:10 PM    Microsoft-Windows-User Profiles Service    1505    None    "Windows cannot load the user's profile but has logged you on with the default profile for the system.

 DETAIL - Access is denied.
***
Error    12/20/2010 3:43:10 PM    Microsoft-Windows-User Profiles Service    1505    None    "Windows cannot load the user's profile but has logged you on with the default profile for the system.

 DETAIL - Access is denied.
***
Error    12/20/2010 3:40:54 PM    Service Control Manager    7000    None    "The lirsgt service failed to start due to the following error:

Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

***
Error    12/20/2010 3:40:54 PM    Service Control Manager    7000    None    "The atksgt service failed to start due to the following error:
Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source."

Answer
Answer

Hi Shade_werewolf,

 

I would suggest you to access the link below and run fix it tool from the article and check if it helps you fix the issue and if you can access your user account.

http://support.microsoft.com/kb/947215

 

If running fix it tool does not help, you may follow the steps mention under “Let me fix it myself” in the above article and check if it helps.

Hope this helps. Let us know the result.

Thanks and Regards,

 

Srinivas R

Microsoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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Question Info

Last updated March 4, 2024 Views 32,239 Applies to: