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Account Suspended due to payment

Hi there, My account was suspended a few days ago because there was no money on the Credit card i use to pay for Xbox live. I have spoken to Xbox live over the phone and they told me that I was giving a grace period of xbox live which i now owe them £14.99 and I just wanted to clear some things up. The account was on auto renew every three months, if i purchase a 12 month subscription on a prepaid scratch card and phone xbox live will they be able to reconnect me to xbox live Gold for the duration of the prepaid card? If i am succesfull in this will it then be possible to delete the credit cards associated with the account and the auto renew function, and just purchase the prepayed cards in the future?

Thanks in advance, Alex

Gamertag: Dead4Dawn

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Mister Gwyther

Xbox Ambassador

You cannot use prepaid cards if you have a billing violation. The balance must be paid off with a valid payment method before you can buy or redeem LIVE time or points.

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Question Info

Last updated August 18, 2021 Views 80 Applies to:

Account Suspended due to payment

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Question Info

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