Original title: Blue Screen of Death AND Google Redirect Virus?!?!
Hey guys! :)
So as of last night, my computer has been experiencing many problems that seem to just get worse and worse.
It started with a Google search that I was doing; I must have clicked on a bad link or something because then my computer kept asking me for permission to install some sort of .exe file (I don't remember what it was called but I knew it was sketchy so I clicked 'cancel,' but the prompt continued to pop up whenever I tried to close it.) I then closed Firefox and the pop-up stopped, but then shortly after, a message came up on my screen saying:
'A problem has been detected and windows has been shut down to prevent damage to your computer.
INTERNAL_POWER_ERROR
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
etc. etc.'
STOP code: 0x000000AD (0x00000001, 0x00000006, 0x85879410, 0x00000000)
Upon further research I found out that I got the unfortunate Blue Screen of Death, which now appears every time I try to restart my computer.
I performed a System Restore to an earlier time that day, did a malware scan using Hitman Pro 3.5 which detected a bunch of malware that I deleted, but the BSOD still persists. Later on in the night, I was unable to run any .exe files and kept getting a "The dependency service or group failed to start" error message, but thankfully that issue is gone today (or at least for now...)
In addition to that issue, I also have the Google Redirect Virus, which I suspect is related to my BSOD problem. I first got it a couple of weeks ago and successfully managed to remove it with Hitman Pro but now it's back with a vengeance. I've done multiple scans with Hitman Pro with no results, I tried running the Device Manager looking for TDSSserv.sys with no luck and I'm starting to feel like there's no hope :(
I'm not extremely knowledgeable in computers so absolutely any help would be greatly appreciated! I am also running Windows Vista on an HP Pavillion laptop if that is useful information.
Thanks again! :)
So as of last night, my computer has been experiencing many problems that seem to just get worse and worse.
It started with a Google search that I was doing; I must have clicked on a bad link or something because then my computer kept asking me for permission to install some sort of .exe file (I don't remember what it was called but I knew it was sketchy so I clicked 'cancel,' but the prompt continued to pop up whenever I tried to close it.) I then closed Firefox and the pop-up stopped, but then shortly after, a message came up on my screen saying:
'A problem has been detected and windows has been shut down to prevent damage to your computer.
INTERNAL_POWER_ERROR
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
etc. etc.'
STOP code: 0x000000AD (0x00000001, 0x00000006, 0x85879410, 0x00000000)
Upon further research I found out that I got the unfortunate Blue Screen of Death, which now appears every time I try to restart my computer.
I performed a System Restore to an earlier time that day, did a malware scan using Hitman Pro 3.5 which detected a bunch of malware that I deleted, but the BSOD still persists. Later on in the night, I was unable to run any .exe files and kept getting a "The dependency service or group failed to start" error message, but thankfully that issue is gone today (or at least for now...)
In addition to that issue, I also have the Google Redirect Virus, which I suspect is related to my BSOD problem. I first got it a couple of weeks ago and successfully managed to remove it with Hitman Pro but now it's back with a vengeance. I've done multiple scans with Hitman Pro with no results, I tried running the Device Manager looking for TDSSserv.sys with no luck and I'm starting to feel like there's no hope :(
I'm not extremely knowledgeable in computers so absolutely any help would be greatly appreciated! I am also running Windows Vista on an HP Pavillion laptop if that is useful information.
Thanks again! :)
