Deleted user account continues to reappear

Hi Rhonda,

How are you trying to delete the user accounts?

Here are the methods to delete the account. Please try them and let us know the status.

Method 1: Steps to delete use account in Windows 8:

a. You can move the cursor on the right bottom and select the search box and type the name which you want

b. After opening the search box you type the control panel and click on it

c. After opening the control panel, you can click on the add or remove user account under the user account and family safety

d. Click on the user account you want to remove or delete.

Method 2: Please follow the steps to delete the account:

a. Go to settings and then user accounts
b. Click mange user accounts
c. Here you can select the user to modify or delete or you can also click on add user to add new users.  Set apply and click ok

Let us know the result. If the issue is still not resolved, we’ll be glad to assist you further

Hi Rhonda,


Thank you for the update.

I would recommend you to run the Offline Windows Defender and check if it helps.

What is Windows Defender Offline?

Note: Any data files that are infected may be cleaned by deleting the file entirely, which means there is a potential for data loss.

Keep us posted on the status of the issue.