Hi,
Welcome to Microsoft Community Forums.
From the description that you have posted, you are facing an issue with the Windows Media Player.
I can imagine the inconvenience you have experienced.
To assist you better I would appreciate if you could answer the following questions:
1)
Have you made any changes to the hardware or software on the computer prior to the issue?
2)
What is the make and model number of the computer?
3)
Do you get any error message / code?
Follow the steps and check,
Method 1: I would suggest you to clear the Windows Media Player database. To do this, follow these steps:
a. Exit Windows Media Player.
b. Right click on Start, click Run, type “%LOCALAPPDATA%\Microsoft\Media Player” without quotes, and then click OK.
c. Select all the files in the folder, and then click Delete on the File menu.
Note: You do not have to delete the folders that are in this folder.
d. Restart Windows Media Player.
Note: Windows Media Player automatically rebuilds the database.
Method 2: If this does not resolve the problem, clear the Windows Media Player database cache files. To do this, follow these steps:
a. Exit Windows Media Player.
b. Right click on Start, click Run, type “%LOCALAPPDATA%\Microsoft” without quotes, and then click OK.
c. Select the Media Player folder, and then click Delete on the File menu.
d. Restart Windows Media Player.
Note: Rebuilding the library will not delete the actual music or video files, but it will remove extra information like ratings, play
count and Last Played Date.
Method 3:
Turn Windows features on or off
http://windows.microsoft.com/en-US/windows-8/turn-windows-features-on-off
Method 4:
I suggest you to download the latest version of drivers including BIOS. If there are no driver’s available for Windows 8, suggest you to download the Windows 7 drivers and install in compatibility mode
and check.
Important:
Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the
configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.
Note: Download the latest drivers from the Manufacturer’s website
and save it on to the Desktop.
Click on the link and follow the steps:
“Make older programs compatible with this version of Windows”
http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows
Method 5: I suggest you end the high usage and unwanted processes from the task manager and check,
a)
Right click on Taskbar and select Task Manager.
b)
Select Processes tab and check for the high usage process and tell him to end the task.
c)
Under Apps
d)
Except Windows Explorer. Check the programs are using the high usage right click on the program click on
End Process.
Method 6:
Run the Windows Media Player settings troubleshooter and check.
Follow the steps to run the troubleshooter:
a)
Press
Windows key + C on your keyboard to show the Charms bar.
b)
Type
Troubleshooting and click Troubleshooting under Settings.
c)
Now click on Programs.
d)
Click on
Windows media player settings to run the troubleshooter.
If the issue persists you may try to update all the drivers and check if it helps.
a)
Press Windows Key +R, type devmgmt.msc to open the Device Manager.
b)
Expand the Drivers, click on the driver.
c)
Click on Properties, click on Driver tab.
d)
Click on Update Driver.
e)
Restart the system.
NOTE: I would recommend you to check the System Event Logs for Bad Block errors.
This information should help you. If you need further assistance regarding Windows, please let us know we will be happy to help.
