Use the keyboard shortcut
Win+X to access Device Manager. Are there any yellow question marks in Device Manager? If yes what is the Device Error code.
To see Hidden Devices (Non Plug and Play Drivers) you need to select View, Show Hidden Devices. It is necessary to do this every time you open Device Manager if you need to see them.
A further complication can be Ghosted Devices –installed but not connected!
http://www.lockergnome.com/windows/2005/04/29/display-hidden-devices-in-device-manager-xp/
Error codes in Device Manager:
http://technet.microsoft.com/en-us/library/cc771355(v=ws.10).aspx
What is your computer make and model? If not a branded computer what is your motherboard make and model?
Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected
Items. Text file format please, HTML files are less easy to work with.
http://www.nirsoft.net/utils/driverview.html
Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut
Win+R, type msinfo32 and press the ENTER
key. Select File, Export and give the file a name noting where it is located.
Files in the txt file format are preferred.
Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file
to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here.
For help with OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm
