Bluetooth headset paired, but can't connect

Hi,

Thank you for posting your query on Microsoft Community.

I would suggest you try the steps below and see if it helps.

Method 1: Run Hardware and Devices Troubleshooter.

1. Press Windows key + X and click on Control Panel.

2. Change View by from Category to Large Icons/Small Icons.

3. Click on Troubleshooting and then select View all.

4. Select Windows Store Apps and follow the on-screen instructions.

Method 2: Bluetooth Support Service.

1. Press Windows key + R to go to the run command.

2. Type services.msc and click Enter.

3. Search and double-click on Bluetooth Support Service.

4. Under Startup type, click on the drop down menu and change it to Automatic.

5. Restart the service.

Hope this helps. Please respond if you have further related queries.

Regards,

Jesinta Rozario

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.  

I suggest you to refer to the answer given by RajithR which addresses the same issue and check if it helps.

http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/my-bluetooth-device-is-enabled-and-shows-as-paired/15bfab2d-678e-423f-964b-bd58c78bda6d?tm=1440804957480

Hope this helps. Please respond if you have any further related query.

Thank you.

This is the problem so you can visualize it better 

Device gets paired (btw I can communicate with a mobile, no problem):

Then I use Windows + A and click on Connect where I can see my devce:

I click on it:

and then after a short while it shows this:

I can't find solution or reason why it does it. 

Here is what worked for me:

- Remove the Bluetooth usb dongle (I don't think this is critical, but we are going to reinstall it from scratch)

- Go to Control Panel (Right click button in the start button -> Control panel)

- Select Devices and Printers

- Right click and go to Device Manager (Admin rights)

- Click, on the menu, View -> Show hidden devices

- Uninstall (and delete driver file if prompt option is available) all devices appearing under Bluetooth categories by right clicking on them and selecting Uninstall

- Plug the USB dongle and let Windows 10 reinstall drivers.

I suppose that clicking scan for new hardware will do the same for internal chips. Hope this helps. Please, let me know if this works gor you.

BTW, Microsoft should have a better customer support than setting up a portal.

I am also facing the same issue. Windows 10 has brought nothing but all sorts of problem and issues along with it.. mine crashes now and then and i am presented a beautiful blue screen of death all of sudden losing all of my work. This is really annoying and unfortunately there is no support or fixes..

Coming to your issue, every time i try to connect my Bluetooth headset i have to go through all the sufferings you are facing.

Suggest removing the device and pair again. It always work for the first time and next time again you have to remove the device and pair again.

Steps

1. Go to Bluetooth Settings

2. Under Manager Bluetooth Devices > you should see your paired headset

3. When you click that you should see > Remove Device option

4. Click on remove device

5. Pair your headset again and it should work

Next once you disconnected your headset, you may need to follow all the steps again at least i have to do all that every time i try to connect my headset.

Well ment mrud, but that is basically what support has been copy pasting.

Having exactly the same problem as Petr, could post the exact same screenshots.

Tried to connect both my JBL Flip 2 and BrainWavz Blu-200, and with both I'm only possible to pair. Once paired I can actually get neither of the devices connected like Petr.

Don't know if it's microsoft or the Bluetooth chip in my XPS13, but it's kind of hilarious given we're living in the year 2016.

I also gave up, will refrain from using my bluetooth devices with windows, back to my 3,5mm vsonics.