Hi Jim,
This might have occurred due to corrupted or outdated display drivers.
- Have you made any changes to the system prior to this issue?
- Do you receive any error message?
- Have you installed any third party anti-virus on your system?
Kindly try the methods below and check if this helps.
Method 1:
I suggest you to try updating the Display Adapter drivers check if it works for you.
Follow the steps to update the Display driver:
- Press Windows Key + X key and click
Device Manager.
- Expand ‘Display Adapters’.
- Right-click on the Display Adapter listed and click on ‘Update Driver Software’.
- Select the option to automatically search for the updated driver software.
- Restart the computer after its updated and verify.
Method 2:
Place your system in a Clean Boot state and check if the same issue occurs.
Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. Check this issue in clean boot state.
- Press Windows key + X key. And select
Run.
- Type msconfig in the Run box and hit Enter.
- On the Services tab of the System Configuration dialog box, tap or click to select the
Hide all Microsoft services check box, and then tap or click
Disable all.
- On the Startup tab of the System Configuration dialog box, tap or click
Open Task Manager.
- On the Startup tab in Task Manager, for each startup item, select the item and then click
Disable.
- Close Task Manager.
- On the Startup tab of the System Configuration dialog box, tap or click
OK, and then restart the computer.
For more information refer the below link.
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135
Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting".
Write us back with the above information and status of the issue to assist you further.
Thank You.