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New Windows 10 update deleted my files
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Hi,
Thank you for posting in Microsoft Community.
Sorry for the delay in response.
- Is the issue specific to the user account ?
- Which are the files are you referring to ?
- What is the KB article of the recent update ?
To check the Windows Update History, follow steps mentioned below :
- Type Windows update on the search bar, then, click on Check for updates tab.
- Click on Advanced option under Windows Update tab in the Update and Security Window.
- Click on View your update history in the Advanced option Window.
- Check, all the Windows update KB article numbers installed in the View your update history Window.
Also check if the issue persist in new user account
Follow the below steps :
- Click on Start.
- Click on Settings.
- Type ‘add delete and manage other user accounts’ in search box.
- ‘add someone else to this pc’.
- Follow on screen instructions.
You can also refer the below article :
http://windows.microsoft.com/en-us/windows-10/getstarted-microsoft-account
Keep us posted for further assistance, we are here to assist you.
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And you don't make backups?
At all?
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If you had important files and pictures, read this very carefully:
Almost everyone should be backing up regularly. It is always possible that a hard drive crash, user error, nearby lightning strike, virus attack, even theft of the computer, can cause the loss of everything on your
drive. As has often been said, it's not a matter of whether you will have such a problem, but when.
Essentially you should back up what you can't afford to lose--what you can't readily recreate. What that is depends on how you use your computer and what you use it for.
It takes time and effort to backup, but it also takes time and effort to recreate lost data. If you back up daily, you should never have to recreate more than one day's worth of lost data. If weekly, there's potentially a lot more
to recreate. You should assess how much pain and trouble you would have if you lost x days of data, and then choose a backup frequency that doesn't involve more pain and trouble than that you would have if you had to recreate what was lost.
Some things (photographs, for instance) can never be recreated, and more frequent backup may be wanted for them.
At one extreme is the professional user who would likely go out of business if his data was lost. He probably needs to back up at least daily. At the other extreme is the kid who doesn't use his computer except to play games. He
probably needs no backup at all, since worst case he can easily reinstall his games.
Most of us fall somewhere between those extremes, but nobody can tell you where you fall; you need to determine that for yourself.
Should you back up Windows? Should you back up your applications? Most people will tell you no, since you can always reinstall these easily from the original media. But I don't think the answer is so clear-cut. Many people have
substantial time and effort invested in customizing Windows and configuring their apps to work the way they want to. Putting all of that back the way it was can be a difficult, time-consuming effort. Whether you should backup up Windows and apps depends, once
again, on you.
How to backup? What software to use? There are many choices, including the Windows-supplied backup program. Which choice is best for you depends at least in part on the answers to some of the questions above.
Finally what backup media should you choose, and how should it be stored? There are many choices, including CDs, tape, zip drives, and second hard drives.
I don't recommend backup to a second non-removable hard drive because it leaves you susceptible to simultaneous loss of the original and backup to many of the most common dangers: severe power glitches, nearby lightning strikes,
virus attacks, even theft of the computer.
In my view, secure backup needs to be on removable media, and not kept in the computer. For really secure backup (needed, for example, if the life of your business depends on your data) you should have multiple generations of backup,
and at least one of those generations should be stored off-site.
My computer isn't used for business, but my personal backup scheme uses two identical removable hard drives, I alternate between the two, and make a complete copy of the primary drive.
I also use a pair of 16GB thumb drives for making more frequent backups of my most critical data (like financial information). For that I just drag and drop.
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I am CRUSHED-- I was given no warning to back up, in fact the download manager said it was not needed, that all my files, photos, music would be saved in the new OS. Thousands of items, resumes, thousands of dollars of downloads. Someone HAS to know what to do! I was not told to put things on my account somehow, or on the cloud. I want my stuff, and I hold Microsoft responsible for rebuilding my resumes and documents, two thousand photos and art, and all my music. I am very poor, and disabled, and this is simply horrible.
Judy Chonak
*** Email address is removed for privacy ***
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This did not help. Prior to upgrading to windows 10 it stated all of my files would be safe. Would not have proceeded if that were not the case.
What do i need to do in order to restore my files? Need them for work.
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Question Info
Last updated April 16, 2023 Views 14,478 Applies to: