KB2919355 update fail - Error 80073712

Windows Update fail - Error 80073712

I try use command

cmd (Admin)

1. sfc /scannow

2. DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

3. Run the Windows Update Troubleshooter

4. Download file KB2919355 and try install Error 80073712


CBD log

2014-04-10 17:22:47, Info                  CSI    000006d5 Regenerating payload files from delta files on component: [ml:280{140},l:196{98}]"amd64_microsoft-windows-help-privstatement_r_31bf3856ad364e35_6.3.9600.17031_none_57e5a2f32866988f"
2014-04-10 17:22:47, Error                 CSI    000006d6 (F) Baseline folder missing on generating delta for: [ml:280{140},l:196{98}]"amd64_microsoft-windows-help-privstatement_r_31bf3856ad364e35_6.3.9600.17031_none_57e5a2f32866988f"[gle=0x80004005]
2014-04-10 17:22:47, Error                 CSI    000006d7@2014/4/10:10:22:47.997 (F) base\wcp\componentstore\deltastore.cpp(2797): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::RecursivelyRegenerateComponentPayloadFromDelta expression: (null)
[gle=0x80004005]
2014-04-10 17:22:47, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CBS.log to WER report.
2014-04-10 17:22:47, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20140410100040.log to WER report.
2014-04-10 17:22:47, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20140410092543.log to WER report.
2014-04-10 17:22:47, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20140410085627.cab to WER report.
2014-04-10 17:22:48, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20140410082309.cab to WER report.
2014-04-10 17:22:48, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20140410073953.cab to WER report.
2014-04-10 17:22:48, Info                  CBS    Not able to add pending.xml to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-04-10 17:22:48, Info                  CBS    Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-04-10 17:22:50, Error                 CSI    000006d8 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #6554643# from CFileInstaller::DoComponentOperation(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error                 CSI    000006d9 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #6554638# from CFileInstaller::ProcessComponentChange(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error                 CSI    000006da (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #6554637# from PrimitiveInstaller::CCoordinator::ProcessChange(Change 6.3.9600.16384 -> 6.3.9600.17031 for Microsoft-Windows-Help-PrivStatement_R, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral)[gle=0xd015001a]
2014-04-10 17:22:50, Info                  CSI    0000025e SMI Primitive Installer [done]

2014-04-10 17:22:50, Error                 CSI    000006db (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #5436654# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error                 CSI    000006dc (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #5436653# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error                 CSI    000006dd (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #5436652# from CCSDirectTransaction::GenerateComponentChangeList(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error                 CSI    000006de (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #5436651# from Windows::COM::CPendingTransaction::ExtractInformationFromRtlTransaction(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error                 CSI    000006df (F) HRESULT_FROM_WIN32(14098) #2056278# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80073712]
2014-04-10 17:22:50, Error                 CSI    000006e0 (F) HRESULT_FROM_WIN32(14098) #1904124# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 47 (0x0000002f), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80073712]
2014-04-10 17:22:50, Error                 CSI    000006e1 (F) HRESULT_FROM_WIN32(14098) #1904123# 64907871 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x0000002f, pSink = NULL, disp = 0)
[gle=0x80073712]
Answer
Answer

I try those, Success.

While trying to update Windows 8.1 64bit to the latest updated (dubbed 8.1 update 1), I received the 80073712 error when trying to install.

A post on this page of the Microsoft community forum by 'MrBill666' worked for me, which involves:

  1. Run CMD as administrator (Go to start screen, all apps, search CMD, right-click and select run as administrator)
  2. Enter: dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
  3. When step 2 has completed, enter: dism /online /cleanup-image /startcomponentcleanup
  4. Retry the update!

Hopefully this works for other people out there, I installed this update via the control panel and not manually.

Credit: http://andrew-b.com/view/article/46

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Answer
Answer
There is a known problem that Microsoft is aware of and I suspect working on its repair.
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated September 20, 2023 Views 9,030 Applies to: