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Windows 8.1 Windows Store won't install any apps. Error code: 0x80070002

Hello everyone.. So every time I try to install any app from the Windows Store I get this Error code shown in the image.


I tried with this solution but all I got was these results which led me to nowhere.
http://support.microsoft.com/kb/910336

Windows Update
 Publisher details
Issues found
Problems installing recent updates
Problems installing recent updates
Not fixed
Repair Windows Update                             
          Completed
Check for missing or corrupt files                                                                   
Check for missing or corrupt files
Detected
Repair missing or corrupt files
                      Completed
Service registration is missing or corrupt
Service registration is missing or corrupt
     Fixed
Reset service registration
                          Completed
Windows Update error 0x80070057(2014-02-07-T-04_18_55P)
Windows Update error 0x80070057(2014-02-07-T-04_18_55P)
  Fixed
Resetting Windows Update data store
               Completed
Potential issues that were checked
Windows Update environment variables are incorrect                               
Windows Update environment variables are incorrect
Issue not present
Some security settings are missing or have been changed
Some security settings are missing or have been changed
Issue not present
Windows Update services are not running
Windows Update services are not running
Issue not present
Cryptographic service components are not registered
Cryptographic service components are not registered
Issue not present

Issues found
 Detection details
5
 Problems installing recent updates                                       
Not fixed
Repair Windows Update                                                             
Completed
Repair Windows Update services and dependencies
5
 Check for missing or corrupt files                Detected

Repair missing or corrupt files
    Completed

SFC Output
Output: Windows Resource Protection did not find any integrity violations.
6
 Service registration is missing or corrupt
Fixed


6
 Windows Update error 0x80070057(2014-02-07-T-04_18_55P)
Fixed





The Potential issues did not present any issues 



Detection details
Error Report
RootCause: RC_DataStore
ErrorCode: 0x80070057
TimeDetected: 2014-02-07-T-04:26:38P

Collected File
File Name: CheckSURLog.cab
Service Status
Problem with BITS service : The requested service has already been started.More help is available by typing NET HELPMSG 2182.


Collection information
Computer Name: HPENVY
Windows Version:
6.3
Architecture:
x64
Time:
Friday, February 7, 2014 4:26:20 PM


Publisher details

Background Intelligent Transfer Service
Find and fix problems that may prevent background downloads from working
Package Version:
1.2.1.20131113
Publisher:
Microsoft Corporation
Windows Update
Find and fix problems with Windows Update
Package Version:
8.1.1.20131113
Publisher:
Microsoft Corporation




Thanks in advance for your time.


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Press Windows key + C and type cmd in the search box.
Right click Command Prompt and select Run as Administrator

In the Command Prompt that opens, run the following commands:

 

1. DISM.exe /Online /Cleanup-image /Scanhealth
2. DISM.exe /Online /Cleanup-image /Restorehealth

 

When they have finished, type Exit and press Enter and the command prompt will close.

 

Retry Installing Apps

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Hello again so I did as you said and command prompt stated that what was corrupted from the Store was fixed. I restarted my PC and went to the Store, but I still remain with the same issue but sometimes I get this one too. 

Your purchase couldn't be completed. Something happened and your purchase can't be completed. Error code: 0x8024402c

And then I try again and sometimes I get the previous message.

Something happened and this app couldn't be installed. Please try again. Error code: 0x80070002

Thank you.

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Method 1:Disable Proxy connections.
a)Press "Windows key + R" and type "inetcpl.cpl" and press enter.
b)Click the Connections tab, and then click LAN settings.
c)Uncheck the option “Use a Proxy Server for your LAN”.
d)Click "Apply" and "OK" to save changes.

 

Method 2: Reset the Store Cache.
a) Press "Windows key + R".
b) Type " wsreset.exe" and click OK.

 

For information on why you can't find or install apps from the Windows Store.

http://windows.microsoft.com/en-US/windows-8/why-find-install-app-windows-store

 

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I did both methods. 
On method 1 I already had the "Use a Proxy Server for your LAN" unchecked. 

As for the method 2, the did reset the store cache but when I tried downloading any app the error still pops up.

Any more things I could do?

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Method 1:

I would suggest you to run the Windows 8 Apps Troubleshooter and check the issue status.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

 

Method 2: This method will fix the Windows Store issue.

Re-register the Store App and check.

a. Press “Windows Key + Q” button from the keyboard.

b. Type “Command Prompt” without quotes in the search box.

c. On the left pane, right click on the “Command Prompt” option and select “Run as Administrator”.

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

 

Refer to: http://blogs.msdn.com/b/notime/archive/2013/10/21/10458031.aspx

 

Method 3:

Refer to the following link, this has more information to work on App's performance issue.

What to do if you have problems with an app

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

 

Method 4: 

Try this solution:

Fix: Your Purchase Couldn’t Be Completed error while downloading Windows Store Apps

http://www.thewindowsclub.com/your-purchase-couldnt-be-completed

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I ran the Windows 8 Apps Troubleshooter and got this report

Windows Store Apps
Issues found
Some security settings are missing or have been changed
Some security settings are missing or have been changed
Some apps might not have access to required resources
       Detected
Reset security settings                                                                  
Completed
Check for missing or corrupt files                                                  
Check for missing or corrupt files
Detected
Repair missing or corrupt files                                                 
Completed
Service registration is missing or corrupt
Service registration is missing or corrupt
Fixed
Reset service registration                                                        
Completed
Potential issues that were checked
Protected audio is turned off                                                              
Protected audio is turned off
Issue not present
Some security settings are missing or have been changed
Some security settings are missing or have been changed
Issue not present
Microsoft account required
Microsoft account required
Issue not present
Your system administrator has turned off some settings
Your system administrator has turned off some settings
Issue not present
Display resolution is too low
Display resolution is too low
Issue not present
You are not connected to the Internet
You are not connected to the Internet
You must be connected to the Internet to sync your settings.
Issue not present
User Account Control has been disabled


Issues found
 Detection details
5
 Some security settings are missing or have been changed
    Detected
Some apps might not have access to required resources
Reset security settings
        Completed
Log
File Name: _logAppsACL.txt
5
 Check for missing or corrupt files
Detected
Repair missing or corrupt files
Completed
SFC Output
Output: Windows Resource Protection could not start the repair service.
5
 Service registration is missing or corrupt
Fixed
Reset service registration
Completed


Detection details

Service Status
Problem with BITS service : The requested service has already been started.More help is available by typing NET HELPMSG 2182.
Collection information
Computer Name: HPENVY
Windows Version:
6.3
Architecture:
x64
Time:
Saturday, February 8, 2014 6:56:56 PM




The other methods did not work since they don't find any solutions.

I ran the Windows Update Troubleshooter and got this report

Windows Update
 Publisher details

Issues found
Problems installing recent updates
Problems installing recent updates
Not fixed
Repair Windows Update
Completed
Check for missing or corrupt files
Check for missing or corrupt files
Detected
Repair missing or corrupt files
Completed
Windows Update error 0x80070057(2014-02-08-T-08_31_13P)
Windows Update error 0x80070057(2014-02-08-T-08_31_13P)
Fixed
Resetting Windows Update data store
Completed


Issues found
 Detection details
5
 Problems installing recent updates
Not fixed
Repair Windows Update
Completed
Repair Windows Update services and dependencies
5
 Check for missing or corrupt files
Detected
Repair missing or corrupt files
Completed
SFC Output
Output: Windows Resource Protection could not start the repair service.
6
 Windows Update error 0x80070057(2014-02-08-T-08_31_13P)












User Account Control has been disabled
Issue not pr
es
ent

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You can try this MS Fixit:

 

How do I reset Windows Update components?

http://support.microsoft.com/kb/971058

 

 

Run System File Checker

http://support.microsoft.com/kb/929833/en-us

 

When finished, re-run DISM Commands

 

1. DISM.exe /Online /Cleanup-image /Scanhealth
2. DISM.exe /Online /Cleanup-image /Restorehealth

 

Re-run System File Checker when finished with DISM.exe commands

 

Retry Installing Apps

 

If the above does not work, Refresh the PC

http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

 

 

 

 

 

 

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The problem of the error code persists. Could the problem be related to the _logAppsACL.txt? Or the fact that "Windows Resource Protection could not start the repair service"? (SFC output)
And if I am going to restart the PC my files will be deleted, would it have any problems with Windows 8.1 that I downloaded from the Store?

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It's what they call "Horked" - meaning useless.


If you're going to do the Repair, I suggest that you create a backup of all important files you wish to keep.  You can drag n drop them to a flash drive or DVD for preservation.


From Windows 8.1 FAQ:

If your PC came with Windows 8 you might be able to restore it back to Windows 8 by refreshing your PC. Your personal files won't be affected, but apps that didn't come with the PC will need to be reinstalled. For more info, see How to refresh, reset, or restore your PC.


You will then need to install Windows Updates, clear Windows Store Cache (Run > WSRESET.EXE)

And Windows 8.1 will need to be installed from Windows Store or any backup media you've already created to install it.


If you haven't created Windows 8.1 installation media, you can follow the directions from this document.



I just recently Reset my pc and chose to wipe the disk.  I was reverted back to Windows 8 and had to follow the directions I've listed above to reinstall Windows 8.1. 

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doesn't work!!!! doesnt solve the problem!

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Question Info

Last updated May 8, 2021 Views 26,656 Applies to: