I went to the Microsoft Store online trade in page (http://www.microsoftstore.com/store/msusa/html/pbPage.XboxTradeinOffer?icid=XboxUber_ModC1_TradeIn), filled out the trade in forms here (http://microsoftconsoletrade.cexchange.com/online/home/index.rails), and received 1) an email order confirmation and 2) another email with the $100 coupon code. Both the e-mails are *** Email address is removed for privacy *** which I guess is a Microsoft partner that processes the trade ins. I mailed in my Xbox 360 via the pre-paid FedEx label and it has already arrived at the destination.
I've tried the promo code on literally every single Xbox One console available in the Microsoft Store and it always shows up as "invalid promo code". I've called Microsoft Store support at least 5x now. Everytime I call them, they tell me they will have a superivsor call me back the next day after looking into the issue. They have not returned a single phone call at this point.
I also tried Xbox customer support chat twice; both times I was told to contact the Microsoft Store.
I e-mailed *** Email address is removed for privacy *** and regardless of what I write in my e-mail, they just tell me to contact Microsoft directly.
I went to a physical Microsoft Store location to see if I could get some help there and I was told they could do nothing to help me and I must contact the Microsoft Store customer support number.
Basically whichever MIcrosoft support department I contact, they just say they are not responsible and to call a different department. Is there anything I can do about this or did I just lose my Xbox 360? Any help would be greatly appreciated, as I'm pretty much out of options at this point; thanks.