Windows 8 crashes after entering sleep mode
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In order to assist you, we will need the DMP files to analyze what exactly occurred at the time of the crash, etc.
If you don't know where DMP files are located, here's how to get to them:
1. Navigate to the %systemroot%\Minidump folder.
2. Copy any and all DMP files in the Minidump folder to your Desktop and then zip up these files.
3. Upload the zip containing the DMP files to Skydrive or a hosting site of your choice and paste in your reply.
If you are going to use Skydrive but don't know how to upload to it, please visit the following:
http://www.wikihow.com/Use-SkyDrive
Please note that any "cleaner" programs such as TuneUp Utilities, CCleaner, etc, by default will delete DMP files upon use.
If your computer is not generating DMP files, please do the following:
1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.
2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.
3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.
Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.
4. Double check that the WERS is ENABLED:
Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.
If you cannot get into normal mode to do any of this, please do this via Safe Mode.
Regards,
Patrick
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The attached DMP files are of the ACPI_BIOS_ERROR (a5) bug check.
This bug check indicates that the Advanced Configuration and Power Interface (ACPI) BIOS of the computer is not fully compliant with the ACPI specification.
BugCheck A5, {1000, 0, 80001000, 25}
1000 = ACPI_BIOS_USING_OS_MEMORY.
ACPI had a fatal error when processing a memory operation region. The memory operation region tried to map memory that has been allocated for OS usage.
This bug check appears generally in these 2 scenarios:
1. BIOS bug / corrupt and needs to be solved with an update or return to manufacturer.
2. Rootkit (not very common).
Given you said the Desktop is brand new, I am going to heavily assume #1 is far more likely.
How to update the BIOS of an HP computer - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00007682&lc=en&cc=us&dlc=en&product=5371495
Regards,
Patrick
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Regards,
Patrick
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I have never seen this problem before (getting a bad BIOS, returning the PC, and then getting ANOTHER bad BIOS). Unless they didn't even BOTHER to replace the system and just gave you the same one (happens very rarely), then the only thing I can imagine is there is a BIOS issue with that model, possibly on certain revisions compared to others.
It's possible, yes. I would recommend removing any bloatware that came with the system (anything entirely unnecessary... like Webroot, HP programs, etc). If you still crash afterwards, you can choose either a 3rd (and hope) or get a full refund and move to a different manufacturer - Dell, etc.
Regards,
Patrick
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Question Info
Last updated December 16, 2023 Views 686 Applies to: