Ask a new question

Windows 8 BSOD System Service Exception

My computer is just a few weeks old and has been working fine until today. I have gotten the blue screen of death many times today and each time it's said it has something to do with System_Service_Exception. If anyone could help me out, it would be greatly appreciated.

 

Here are the files I've noticed are needed after looking through the forums a bit:

 

Minidump files: http://sdrv.ms/WD992o

System File Information: http://sdrv.ms/RakUdp

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

I have been having the exact same issues and im sorry but you expect me to start my computer in safe mode then restart in into the regular windows every time I attempt to turn my computer on?!? this is a ridiculous request as I am a college student and that would greatly diminish the available time I have in my already short classes for note taking. I am sorry but this is clearly an issue on your behalf and not the manufacturer because the laptops vary greatly in make, I would appreciate a direct response not just copy and paste

6 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I know things change , still dont like the new system windows 8, my 4 year old laptop in windows 7 (far better reliable than 8) actually works like a new laptop compared to my new one, I had installed anything on the new laptop until 3 weeks after i bought the new laptop and the problems started day 2, ive been with pcs 13 years but i think ill be going back to MAC  as it seems to be problem after problem since i had to go to the dreadful windows 8 which might be fine  as a mobile phone or touch screen....get to grip windows when you think your doing good your annoying alot of faithful windows fans who are looking going else where....

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I uninstalled the following updates and haven't got a BSOD ever since:

2805940
2799494
2790655
2778344
2795944
2803676

At least one of them must be the culprit

To uninstall, go to Control Panel -> Uninstall a program -> View installed updates -> Find the updates you want to uninstall, right click and choose Uninstall

Also, remember to disable automatic update so that they won't be automatically installed again. In other word, don't choose "Install updates automatically (recommended)". Choose one of the others, like "Check for updates but let me choose whether to download and install them"

You can also hide the updates that you have uninstalled away so that Windows don't try to install them again. Don't worry, you can always come back to them later by clicking "Restore hidden updates"

EDIT: you may want to try 2778344 first, it seems that's the culprit
I did what was recommended here and deleted 2778344 which is a security update and it stopped the problem I was having with service system exception  and my computer has been fine ever since. I suggest that any one with this issue might want to try this first it seems to be the best fix and my husband's work is also using this with their tech support to tell any customers having the same issues.

4 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I just got my Gateway zx one last week and all was well for a while until I started installing updates. All of a sudden the computer is slower and I've had 3 BSODs. I have uninstalled and hidden kb2778344 and also updated my graphics card driver (AMD). Hoping that this will fix the problem! 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Windows update for AMD processor has just come out: http://support.microsoft.com/kb/2818604

It's a small update for AMD processors, could this be it?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

un GRAND merci mon probleme a ete regle en desinstallant la mise a jour de "securite" KB2778344

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Many thanks to Chinhodado and the poster who narrowed it down to KB2778344 (I can't see who at the moment), as well as all the other participants. In addition to a couple random times, I received the gift of the BSOD in the middle of compressing my SSD - twice. Not pleasant. Removing the update fixed it, and though I'm pretty good with computers, I don't know if I would have thought of this - Cheers!

I resist throwing dung on the heap, but there should at least be an official knowledge base response somewhere that says like "hey, there was a security threat so we put out this update, but it may conflict with some 3rd party SW", or some such. I suspect testing was inadequate, and perhaps policies should be revisited. Timeliness vs well-tested often creates compromise.

Power to the People!

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

It should no longer be necessary to uninstall and hide KB2778344.

 

There is a now a microcode update for Windows 8 computers that use AMD processors:

 

http://support.microsoft.com/kb/2818604

 

So make sure that update, if applicable to your system, is installed.

 

After KB2818604 is installed restore and install KB2778344 and see if it works.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.



I've installed this microcode update (NB with E-350), but BSOD still appears. I had to uninstall KB2778344 again to make my system stable.

See 

http://social.technet.microsoft.com/Forums/en/w8itproperf/thread/9389bb69-1d25-45f4-8808-24a87f4f2431?prof=required

for my posts.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Jiří Richtr,

 

I posted in that thread asking for the minidump files.

 

Andre has asked for the C:\Windows\memory.dmp file which may help.

 

 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info

Last updated August 1, 2022 Views 140,965 Applies to: