Black Screen with cursor displayed, then after 5-10 min, a blue wallpaper with cursor....then its stuck in there..... boot from cd/dvd doesn't work
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Hi,
1. What happens when you try to boot from the CD/DVD?
2. Have you tried to boot in safe mode?
3. Have you made any changes to the computer prior to the issue?
Refer the section “If you can't start Windows at all” from the article mentioned below:
Important: Make sure to backup the data before re-installing windows.
Resolving stop (blue screen) errors in Windows 7:
http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7
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Hi Lester Dominguez,
It sounds like you may have a hardware issue.
Are you able to check with Toshiba, they should have hardware diagnostic tools that you can use to test.
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Hi Lester,
Some manufacturer's diagnostic tools can actually run before boot. I would suggest going through Toshiba support to see what's available:
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp
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Can you boot from USB? Usually anything that boots from the disc drive can be booted from USB.
Can you access the BIOS?
More details, always helps.
Backup your files by using a third-party backup tool (such as Linux.) You can also hook your hard drive up to another computer.
Try SystemRescueCD or other malicious software removal tools.
Looks like a virus to me in which case, you'll NEED to reinstall Windows (for security.)
Use a bootable USB version of Windows Seven and reinstall the operating system. There are free retail versions of Windows Seven available (Digital River is one licensed Windows distributor.) If you use a retail version and not an OEM (Original Equipment Manufacturer) version, the Windows Product Key will not be built into the reinstallation. You should have a valid product key (sticker) attached to the bottom of your laptop. You'll also need to manually reinstall drivers.
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Does your computer tell you there is no Windows operating system? What happens when you put the USB-stick in and tell the computer to boot from the USB drive? Make sure the USB drive works by testing multiple ports. Perhaps it was trying to tell you that SystemRescueCD was not downloaded properly, you need to do it again. SystemRescueCD should always be able to boot. If you can't boot the SystemRescueCD operating system however, you may have a more serious problem.
If I were you, I would backup my files first, using Linux (it costs $1.00 to have an Ubuntu Linux CD sent to you... or if your optical disc drives won't boot, you can download a USB version.) After you've backed up your files, you can either use Ubuntu regularly (it's a nice, free Linux operating system) or download a Windows .ISO file from Digital River, put your Windows Product Key in, and manually reinstall drivers. If you can't download the Windows .ISO, ask your computer manufacturer to help you. I like to call them early in the morning when they're less busy, bug them for the rest of the day--lol--they'll help.
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