Spotify app makes system restore fail

i hear your pain and had to spend the time to do a full software restore and re-install of important apps (anything not that important I wouldn't bother with since I think this could happen again (it happened to me twice).  

this guy Elmont said that if you can boot to a command prompt (I couldn't) you could try this.  I cannot say whether it works: 

"

In reply toalanfishbein, unfortunately  removing the update package using this method may have worked BEFORE I tried the Restore process, but I am now caught up in an endless restart/fail/restart loop with no apparent way out of it.

I will remember this for next time though as it seems with current quality control this is happening more and more frequently.

ivy I appreciate the effort you made but don't know your credentials to respond and there are problems with your answer.  I would prefer an official answer from MSFT.

Method 1.  why would you think this is a transient error.  I didn't say it was in my question.

Method 2.  I am talking windows 10. I have no idea where "Computer" is to right click.

Method 3.  I can't boot and can't restore which I clearly said so how can I disable anything.

Method 4.  Not adequately explained how to run SFC utility and not sure any of us with this problem care about reporting it.  we just want to fix it without reinstalling windows 10 and wiping out our apps.

Method 5.  thought I said i tried that didn't work.

I wish everyone replying with a "solution" would explain a little bit about their credentials and why they think their solution worked.  

I am done with this topic.

If you rename the WindowsApps folder, the restore will work.

Use a shell and do the following:

- Go to the location of the WindowsApps folder

- Run "takeown /f WindowsApps"

- Run "icacls WindowsApps /grant Administrators:F

- Run "attrib WindowsApps -S -h"

- Run "rename WindowsApps WindowsAppsOld"

Redo the restore. It will still say that there is a problem with ...\WindowsApps\Spotify.exe but the restore will work anyway.

thanks for your suggestion and that is sincere.  Unfortunately it's greek to me and that is not your fault.  For security reasons I would never perform these steps based on an unknown person's recommendation.  (I might try something simpler that I understand.) 

We should be hearing from an official microsoft software tech with an official microsoft answer. Not from unverifiable sources.

thanks for your suggestion and that is sincere.  Unfortunately it's greek to me and that is not your fault.  For security reasons I would never perform these steps based on an unknown person's recommendation.  (I might try something simpler that I understand.) 

We should be hearing from an official microsoft software tech with an official microsoft answer. Not from unverifiable sources.

You won't see ..."an official microsoft software tech..." here.  This is a peer-to-peer community with little to no participation from direct Microsoft employees.