Windows 10 Update - TWINUI Issues

Hi ,

Welcome to Microsoft Community.

Sorry to know that the Start menu fails to work on Windows 10. I will certainly help you.

In order to assist you better, please reply to the following questions.

1. Does this issue is specific to tiles on the Start menu?

2. Are you able to access other options on Start menu?

3. What happens when you try to access the apps directly?

4. Do you get any error message while accessing the tiles from the Start menu?

I suggest you to try changing the default app settings to open the photos and check if it resolves the issue. Here's how:

1. Press Windows logo + I keys, Settings dialog window opens.

2. Naviage to System > Default apps.

3. Under Photo viewer, select the default app to open the Photos from the drop down list.

Please post back with above information and we will be glad to assist you further.

Thank you.

Hi,

My apologies for the delayed response.

Did you make any hardware or software changes prior to this issue?

Get back to us if you are facing further issue, we will be happy to assist.

Thank you.

Hi,

Thank you for updating on the issue.

Sometime corrupted User Profile will causes this kind of issues. I suggest you to create a new account by following the steps mentioned below and see if the problem persists:

1. Press Windows logo key + I and navigate to Accounts > Your Account > Family & other users.

2. On the right panel, click Add someone else to this PC under Other users.

3. If you have another Microsoft account try to use that or else follow the steps to sign-up for new and switch

    with new Microsoft account.

4. Sign-out from the old and Login with new Microsoft account.

5. Once you're sign-in with new User Profile, check whether Windows Start menu is working.

Refer below article more information on creating a new user account.

Please post back with the status of the issue and we will be glad to assist you further.

Thank you.

Hi,

My apologies for the delayed response.

Yes, you can access the files and documents from the existing profile to the new one.

Sometime corrupted User Profile will causes this kind of issues. In this case, you will need to create a new profile, and then copy the files from the existing profile to the new one.

Follow the below steps to copy the files from the existing profile.

1. Log on as a user other than the new user you just created or the user that you want to copy files from.

2. Right click on Start and select Control Panel > File Explorer Options.

3. In File Explorer options, click on View Tab, and then click Show hidden files, folders, and drives.

4. Clear the Hide protected operating system files check box, click Yes to confirm, and then click OK.

5. Locate the C:\Documents and Settings\Old_Username folder, where C is the drive on which Windows is

    installed, and Old_Username is the name of the profile you want to copy user data from.

6. Press and hold down the CTRL key while you click each file and subfolder in this folder, except the following files:

7. On the Edit menu, click Copy. If you don't see the Edit menu, press Alt.

8. Locate the C:\Documents and Settings\New_Username folder, where C is the drive on which Windows 10

    is installed, and New_Username is the name of the user profile that you created in the "Create a New User

    Profile" section.

9. On the Edit menu, click Paste.

10. Log off the computer, and then log on as the new user.

Disclaimer: You must import your e-mail messages and addresses, any data to the new user profile before you delete the old profile.

Please post back with the status of the issue and we will be glad to assist you further.

Thank you.