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Why is the "Junk" button greyed out in my Outlook 2010 navigation when I select an email from my Junk E-Mail folder?

Why is the "Junk" button greyed out in my Outlook 2010 navigation when I select an email from my Junk E-Mail folder?

 

Thank you for your time and input.

Answer
Answer

Hi McMurraya,

Thank you for contacting Microsoft community and We will be glad to assist you with your concern.

 

As I understand you are unable to use the Junk option for an email. Let me help you with the issue.

 

You may open Outlook in its application safe following the steps from below:

Click Start, go to Programs, go to Accessories, click Run, type outlook /safe.

 

If the application works fine safe mode, try disabling the add ins for the application and check the result,

  • Click the File tab.
  • Go to Options.
  • Click Trust Center.
  • In Trust Center, click Add-ins.
  • Select or clear the options that you want.

If the issue persists, then create new Outlook profile following the steps from the article:

http://support.microsoft.com/kb/829918

 

Reply for further assistance.

Thank you.

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Question Info

Last updated July 15, 2022 Views 15,635 Applies to: