"We couldn't find an Xbox One console with the IP address provided"

So I'm trying to stream my Xbox to my Windows 10 laptop. But it won't connect. I've done the steps everyone says to do: make sure they are both on the same sub network, hard reset of laptop and Xbox, clear MAC address. I don't know what else to do and I would love some help/answers!

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I am having the exact same problem.

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Are the following 2 options enabled on your console? 


  1. Under This Xbox, select Allow game streaming to other devices.
  2. Under Other devices, select Allow connections from any device or Only from profiles signed in on this Xbox.


Also, check to make sure AP isolation is not enabled on your router settings - which it should not by default.

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To fix mine that was doing the same thing I went into the router settings by putting the IP address (Gateway) into the address bar.  I updated the router and under the wireless settings I changed the bandwidth from 20/40MHz to 20MHz (I read online that this is recommended for a 2.4GHz network).  Now it works fine.

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Same problem

C:\Users\biata_qatr0bz>tracert 192.168.20.15

Tracing route to XboxOne [192.168.20.15]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  XboxOne [192.168.20.15]

Trace complete.

C:\Users\biata_qatr0bz>


Found the solution. The PC's time was wrong. For some reason windows automatic time wasn't working.

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a quick look at Windows firewall settings may help. 

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Last updated September 4, 2023 Views 10,714 Applies to: