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MIssing Marketplace Minecraft coins -help!

Hi there

I just bought some MInecraft coins for my son who is very bored because of the pandemic.

I bought them on my microsoft hotmail account on Amazon. They didn´t turn up in his Minecraft. I think his minecraft must have been bought on his fathers microsoft hotmail account. How do I transfer the coins from my account to my husbands? I cannot get in touch with XBOx no matter what I try.

Thanks a lot for any suggestions you can offer which might help.

I am not having a perfect day.

Helen

Hello 

Unfortunately you can't transfer coins or game content between accounts. Your son will have to make the purchase using his account. You can request a refund but the process is delayed due to the pandemic. 

The instructions for requesting a refund are here

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Hi Helen,

Thanks for reaching out to the forums. We see you have question on a purchase. The reason why they are not showing on your sons account, is they are tied to your account. We recommend getting a refund for the purchase then make the purchase on your sons account.

In regards to requesting a refund you will need to do so online. Click here to learn How to complete the refund request form.  
After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.  
If you are needing further assistance with the purchase I would suggest to contact Live Support.  
When you go to Contact Us,follow these steps to request a call:            

  • Step 1 ----click on Contact us 

  • Step 2 ----under what you having trouble with select Subscriptions & billing 

  • Step 3-----under what is the issue I can't redeem a code then hit next 
    Step 4 ----scroll down to select request a call 

 
Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly. 
   
Hope this helps.  
  

Thanks,  
Brad 

Stay safe have fun. GAME HARD just not too hard :) ಠ益ಠ

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Hi

Thanks for your answer - currently these instructions don´t work though as the system doesn´t give me an option to request a call or complete a form. Must be too much demand as Choppyseize says.

Thanks anyway, I´ll try again another time.

Helen

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Thanks, I´ll try again when its quieter. Helen

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Last updated August 18, 2021 Views 42 Applies to: