xbox reward points vanishing

I had alot of xbox reward points stacked up and now they are gone I want to know what happened to them 

 

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Last updated July 4, 2018 Views 0 Applies to:

i should have 15 dollars right now but i have 2 i haven't spent it on anything yet so why is this happening

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For help with the Rewards program, you'll need to post here - forums.xbox.com/.../29.aspx

You can also check your transactions at http://commerce.microsoft.com to see where your currency is going. Keep in mine that Rewards points/credits expire a year after receiving them so it could be possible that some expired if you hadn't used it for a while. If you notice anything suspicious on the billing site you'll need to contact support.

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i checked the transaction list nothing came up about 15 dollars rolling out

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I saw your other post in the Rewards forums. If you had 1250 Rewards credits deposited, that would not have been $15.00. Rewards credits are not the same as Microsoft points so they don't have the same conversion rate. 1250 rewards credits would only be $1.25 USD.

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