I am currently at a point in my life where I don't have any time to dedicate to playing video games. I've been an Xbox Live Gold subscriber for almost a decade now and I feel like I've been a great customer to Microsoft. I have a current cash balance that is part of my Xbox Live Gold subscription that is set to expire on June 1, 2015. I would really like a refund on my remaining cash balance. I feel that is a reasonable request considering the points are set to expire. It would be unfortunate on my end that this money go to waste and would definitely affect my relationship with Microsoft in a negative way if an exception not be made. I appreciate your understanding regarding this issue.