Where's my free game, its been 10 weeks.

I  have waited10 weeks and my promo item(Fable III) still hasn’t arrived.


Promotion: Xbox live gold-12 +1 months plus free game

Date: 3/10/11

Promo Item(s): Halo Reach, Fable 3, Kinect Sports, and Kinectimals

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Did you already receive the email asking which game you wanted? Did you complete that survey? If so, people are still receiving their games in the mail right now. Please be patient.

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I remember choosing a Fable 3  from an email and that I  would receive Fable 3 in 6 - 8 weeks. I don' t remember a survey.  

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The same email that you got to choose Fable 3 should have also asked you for your mailing information. Did you get that and fill it out?

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yes

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i havent got mine either and im passing the 11-12th week. It never asked me to do a survey though.

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Sorry, but you got scammed.  Feel free to send in your info, but you'll only spend hours on the phone and learn just this:  If you call before the 8-10 weeks is up, the reps tell you that they can't tell you anything about when you might receive it and to just call after the 10 weeks if you haven't received it.  When you call after the 10 weeks are up, they tell you that you should have called more often and that since you didn't you forfeited your right to receive the game.  If you keep pressing them, they'll tell you that the offer is expired and that Microsoft does not have any more copies of any of the games for the promotion.  If you ask them for a digital copy of the game, or for a refund of XBox Live, they will refuse.  They don't mind spending 3 hours on the phone over 5 different calls, but they definitely mind living up to their side of the bargain.

I know, I've been through all this.  Here's what I finally told the representative, and what I plan to do- I refuse to renew XBox Live from this point on.  I refuse to purchase any materials from the XBox Live Marketplace.  I will buy all games used from this point on, because I know how this impacts their profit.  And I will blog about this experience in half a dozen places.  XBox will lose a couple thousand in revenue just from me, as I have a lot of people on my Christmas list and buy about 20 games a year.  And I'm hoping that others will follow my example, and that such short sighted business practices will be justly rewarded.

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