Purchased El Shaddai during the Ultimate Game Sale, which is supposed to be $2.99. I jumped on that without a second thought, but after the transaction, noticed that I had actually been charged 480 points. Now it may be my fault for not double checking at the time of checkout, but still, the price is incorrrect.
I spoke with Mark S. at Customer Service who saw the problem and offered that there was a fine detail in the small print noting that sales are for credit card purchases only. But El Shaddai is more than 480 pre-sale, and also, he couldn't find this stipulation during our chat. He then told me that the sale is US only. Not the case. I've even snapped a pic with my phone showing the sale price on my dash (Canadian account).
His last piece of advice was to reach out to the Promotions Team via the forums, so, here I am! Any help I could get would be greatly appreciated guys!
Thanks for your time.