Still have not received points!

back on october 14th, 2011, i had purchased the 50% off 3 months, xbox live gold, and still have not received my points. (still not sure how many i was supposed to get from this offer) i have emailed support in the past, and was told i would receive my points 6-8 weeks after the promotion ended. I have started a chat with support, and was told the email, with the redemption code, would have been emailed by around december 16th, i have checked all inbox, junk, and trash emails from microsoft or xbox 360 and have not received this email, please help!

 

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Last updated July 4, 2018 Views 0 Applies to:

Hey there Sheep! I understand you are missing some points you earned purchasing a promotion. How many points were advertised with this promotion? Also, just to cover the bases, have you checked both your WLID and contact email (live.xbox.com/.../ContactPreferences) if it is different? Let me know, thanks!

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hey, thanks for the response, only thing is im not sure of the amount of points there were with it, but yes i have checked all accounts, and all junk, trash, etc folders, and have never received an email with a redemption code

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Thanks for checking on that. The only promotion I can find for that date was a 3M @ 50% off w/ 160 MSP. Does that sounds correct? Let me know, thanks!

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that would be the one!

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Thanks for the clarification! Please check your PMs for more information. Thanks!

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