Scratch and Match

I scratched off a winning ticket and before I could download the prize my Xbox froze up. When I went back into Scratch and Match I had a new ticket that wasn't a winner. So do I just lose my prize now because my Xbox froze?
 

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Last updated July 4, 2018 Views 5 Applies to:

So sick vvit. I just need to say that we should be bff. lol. I went to UO (so I like your emblem there) and we have some games in common. haha. jk. but fancy that!

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BongKaos, what or how did you have to match them? like three in a row (like slots or bingo or something?) they never explained that part haha

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Clark1306,

Sorry to hear that man. I'm sorry to say but xbox support won't be able to see something like this, they don't have any way to. Only if you started downloading it. Have you checked your download history to see if it at least licensed to your gamertag? What I mean is did it freeze during the game or during the download. That is very important because if it didn't license then I think you are out of luck I'm sorry to say. Now support might be nice but its really your word and every time its that way they most likely, not won't but can't, be able to do anything. However since you only win like an avatar item I think they might do something for you being that the prize is so small.

Lorianne, you can see a list of daily winners by changing the filter to show everybody and not just your friends. People win everyday, but like you I have yet to win myself.

Hope this helps,

Justin

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Lorianne, I have won an Avatar prop in the past by matching 3 tiles.  It's all just luck but, had no problem with the down load.   Clark, Did your name show up in the todays winners?  I can only assume they keep a record of winners for just this type of issue. Calling support maybe your best bet...  GOOD LUCK!!!!

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give xbox live support a call. 1-800-4myxbox

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what a rip off. seems they do a lot of this. how did you even win? it doesn't even tell you WHAT would be considered winning. I didn't think anyone actually did. so what constitutes a win and what did you win? If you don't mind me asking

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unfortunately, if you haven't downloaded the item (since the gift is only valiv when the window pop up), I don't think there is a way to retrieve your prize.

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That´s a dificulty one!!!

If you win you have to remember the hour you acess the live in that moment (that´s is very important for them investigate a especific cession of yours to solve more quickly your problem) , call the support explain your situation and they open a investigation to solve your problem.

I hope i help you and forgive my bad english it´s self learnerd.

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