Renewed Live Still No Points!!!!

Well like the title of the thread I clicked on the ad on the dashboard and enter my prepaid code and I got nothing. The ad said renew before my live runs out and get 600nsp free yet I got nothing, Anyone know how long this takes for me to receive the ms points promised?

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hello In Yo Face 86: Idf you don;t mind me asking when did you redeem your card and when was the Original Card set to expire?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

For help with dashboard promotions you'll need to post here - forums.xbox.com/.../2505.aspx

You'll also need to let them know when you purchased the offer.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi In Yo Face: Smwutches is right - this was not a Rewards promotion. I'm going to move your thread over to the right spot so you can get your answer!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey there Inyo! This is indeed a promotion issue. Can you let me know when you redeemed this card for the promotion?

Also, points from these types of promotion will be sent as a code in an email. Can you please check both your WLID and contact (live.xbox.com/.../ContactPreferences) emails for this mail, including all junk, spam, and trash folders? Let me know if you find it, thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.