Rainbow Six Siege pre-order / no download codes for freebies

Hello,

I have pre-ordered Rainbow Six Siege on November 17, 2015 for the included promotion.  Download codes for Rainbow Six Vegas and Vegas 2.  I have not received the codes yet.  It has been well over a month and a half.  

I checked my email (inbox/spam/trash), also my Xbox messages and nothing.

I contacted Xbox Live support about a week ago and was referred to the game developer - Ubisoft.  I sent an email to them and received a prompt response.  I was told they are unable to help me because I purchased it through Xbox Live and that it is on xbox live.  I was also told to request level 2 escalation (dont know what that is).

After recontacting xbox live support again I was told to delete my profile/restart the console and check the ready to install list.  It did not fix the issue.  Still unable to download the games.

Please help,

BackDoorKOOT

 

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Last updated July 4, 2018 Views 11 Applies to:
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