Rainbow Six Siege pre-order / no download codes for freebies


I have pre-ordered Rainbow Six Siege on November 17, 2015 for the included promotion.  Download codes for Rainbow Six Vegas and Vegas 2.  I have not received the codes yet.  It has been well over a month and a half.  

I checked my email (inbox/spam/trash), also my Xbox messages and nothing.

I contacted Xbox Live support about a week ago and was referred to the game developer - Ubisoft.  I sent an email to them and received a prompt response.  I was told they are unable to help me because I purchased it through Xbox Live and that it is on xbox live.  I was also told to request level 2 escalation (dont know what that is).

After recontacting xbox live support again I was told to delete my profile/restart the console and check the ready to install list.  It did not fix the issue.  Still unable to download the games.

Please help,



Question Info

Last updated July 4, 2018 Views 11 Applies to:

Hey there! I've sent you a Forums Private Message. You can check those by clicking HERE. =)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.